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href=\"http://www.linkedin.com/pulse/interview-flexible-working-hours-standard-worklife-world-hyb%25C3%25A1%25C5%25A1kov%25C3%25A1/?trackingId=uBxTkXBTR%2FGaD5ddd3yNIw%3D%3D\">Flexible Work & Zen</a></li>\n <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/corporate-social-responsibility/social/people.html\">Gen Z</a></li>\n <li><a target=\"_blank\" href=\"https://www.linkedin.com/pulse/social-network-corporate-education-your-development-can-hyb%C3%A1%C5%A1kov%C3%A1/\">Education</a></li>\n <li><a target=\"_blank\" href=\"https://www.youtube.com/watch?v=QtANBvLvzDk\">Internships</a></li>\n </ul>\n </li>\n <li class=\"dropdown\">\n <a target=\"_blank\" href=\"#\" class=\"dropdown-toggle\" data-toggle=\"dropdown\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\">Interviewing at Zebra<span class=\"caret\"></span></a>\n <ul class=\"dropdown-menu\">\n <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/careers.html\">Hiring Process</a></li>\n <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/careers/workplace-accommodations.html\">US EEO Policy and NA Accessibilty Assistance page</a></li>\n </ul>\n </li>\n<li><a href=\"https://zebra.icims.com/icims2/servlet/icims2?module=Root&action=samlAuthnRequest&RelayState=https://intranet-zebra.icims.com/r.jsp\" target=\"_blank\">Internal Employee Job Portal</a></li>\n <li><a href=\"https://careers.zebra.com/careers/join\">Join our Talent Network</a></li>\n </ul>\n </div><!-- /.navbar-collapse -->\n </div><!-- /.container-fluid -->\n </nav>", "footer": ""}, "custom_style": {"css": "#career-workflow .privacy-agreement .action-buttons .btn-sm:{\nborder:1px solid #0073E6 !important;\n}\n\n#career-workflow .privacy-agreement .action-buttons .btn-sm{\nborder:1px solid #0073E6 !important;\n}\n.dropzone{\nborder:1px solid #0073E6 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", "title": "Health & Well-Being", "icon": "fa-heartbeat"}, {"title": "Financial Future", "description": "Retirement benefits, Discounted Employee Stock Purchase Program and other resources to help you reach your long term financial goals.", "icon": "fa-piggy-bank"}, {"title": "Work-Life Balance", "description": "Paid time off and flexible work arrangements that allow you to integrate work and home. Relax, recover, care for family members, honor personal commitments, and more. ", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion & Diversity", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/refer", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true}, "positions": [{"id": 343622048052, "name": "Technical Customer Support, II", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1725274500, "t_create": 1724397060, "ats_job_id": "107013", "display_job_id": "107013", "type": "ATS", "id_locale": "107013-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343622048052", "isPrivate": false}, {"id": 343621336767, "name": "Technical Customer Support, II (Spanish)", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1724502900, "t_create": 1721037240, "ats_job_id": "106537", "display_job_id": "106537", "type": "ATS", "id_locale": "106537-en", "job_description": "Troubleshoots problems with appropriate applications, products and vendors. Resolving customer problems via telephone, email, or chat sessions Troubleshooting issues with applications, products, and vendors Identifying and documenting customer issues Escalating problems as directed Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Fully documents customer interactions in real-time; may author content for review. Solves problems in a timely manner using full understanding of the product functions and features and customer environment. Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes, Manages multiple tickets related a spectrum of technical problems. Collaborates with fellow technicians and supervisor to solve complex problems. Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers. Demonstrates leadership qualities. Demonstrates strong customer service, communication and problem solving skills. Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers Fully documents customer interactions in real-time Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments Identifies and escalates complex problems under direct supervision Works on a limited variety of problems of limited scope using defined procedures and practices Collaborates with fellow technicians and supervisor to solve problems Familiarizes self with new technologies, products and platforms 1-2 years contact center experience Basic technical product knowledge Strong interpersonal and communication skills Fluent in written and spoken Spanish Ability to understand and resolve customers issues via phone, email, live chat and case online Preferred Education: High School or equivalent vocational qualification / experience Preferred Work Experience (years): 1-2 years of experience Intermediate level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343621336767", "isPrivate": false}, {"id": 343621989272, "name": "Technical Customer Support, I", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1724501700, "t_create": 1724148360, "ats_job_id": "106974", "display_job_id": "106974", "type": "ATS", "id_locale": "106974-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343621989272", "isPrivate": false}, {"id": 343620089291, "name": "Technical Customer Support, Senior (Night Shift)", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1724503020, "t_create": 1716920040, "ats_job_id": "106212", "display_job_id": "106212", "type": "ATS", "id_locale": "106212-en", "job_description": "Troubleshoots and addresses highly complex issues as escalated by the team. Supports the effective operation of the Technical Support Team. Communicates complex technical solutions to customer using all channels; resolves issues for difficult customers Resolves escalated and complex technical issues Develops and improves processes and tools and contribute to platform development Prepares reports on effectiveness and efficiency of support center Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors Maintains contact with vendors and internal technical team Builds relationships with business leaders, technology business partners and customer support technicians Bachelor's degree required 5+ years of experience or equivalent combination of education and experience Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates leadership qualities Demonstrates strong customer service and communication skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343620089291", "isPrivate": false}, {"id": 343621298283, "name": "Online Content Specialist, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Marketing", "business_unit": "Sales", "t_update": 1724909760, "t_create": 1720755960, "ats_job_id": "106528", "display_job_id": "106528", "type": "ATS", "id_locale": "106528-en", "job_description": "To drive adoption, higher utilization and greater proficiency in the organization to increase benefit realization of the KM. Coordinate KM and related change management initiatives Responsible for managing all search optimization (SEO) activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks Educate teams about the use and benefits of knowledge management, communities of practice, effective collaboration and long-term corporate knowledge pools Deliver key metrics, success stories and use cases where KM has created and enhanced value for the company Responsible for driving the creation of internal support and client facing self-service content, manage existing content, and own the processes/tools geared towards improving the effectiveness of knowledge searches Lead the initiative to identify and produce support related and client-facing knowledge documentation, while making available to clients and employees in a structured, intuitive way via the Client portal and knowledge base Work with Subject Matter Experts within the organization to create new content and refine existing how-to, troubleshooting, and other content for client and staff to reduce case volume and duration Foster a strong knowledge-sharing community within the Client Support organization Build relationships with Product, Marketing, Account Management, and Professional Services organizations to garner new sources of knowledge assets including new product launches and development planning Fully engaged in selected Product Quality meetings to understanding additional internal content of known issues (CQC/SBM, SPR) Trainer for Internal or External on Products, Systems or Knowledge interaction. 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Meets or exceeds all departmental or individual metrics associated with performance against service level agreements. Minimum Work Experience (years): 1 - 2 years. Strong data entry skills with attention to detail and quality. Strong process adherence. Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook. Customer service values / orientation Solid knowledge of product and service order policies and processes Solid professional work behaviors (attendance, teamwork, time management). Strong communication skills (listening, providing clear and concise information, using proper language and communication channels. Position Specific Information Able to telework - Yes To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. 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button.btn.btn-secondary.upload-resume-button{color:#FFFFFF !important}
/* Removing default navbar from the thank you for applying screen */
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#eightfold-chatbot .open-chat-bot .chat-bot-title{
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/* END *//* Removing the job cart button from the referrer page, START*/
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/* Bootstrap colour overwrites, START */
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display: none;
}
.jumbotron h1 {
background:rgba(1,115,229,0.8);
font-size: 38px !important;
text-align: center;
width: fit-content;
line-height: inherit;
padding-inline: 10px;
}
.hero-image{
height: 380px !important;
max-width: 100% !important;
}
.perk-icon {
color:#0073E6 !important
}
.fixed-top > nav.navbar {
display: none;
}
nav.navbar.navbar-default {
position: relative;
}
.refer .fixed-top > nav.navbar {
display: block;
}
element.style {
background: #ffffff;
}
@media (min-width: 768px){
.perk{
width:25%
}
}
@media screen and (min-width: 1600px){
.hero-image{
height:500px !important;
}
}
@media (max-width: 768px) {
.related-blog {
width: 24.6rem;
}
}