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", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion, Belonging & Community", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "PersonalizationBar": {"hide_find_jobs_button": true}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 343625638370, "name": "Quality Engineer Advanced", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Manufacturing", "business_unit": "Global Supply Chain and Repair", "t_update": 1760690160, "t_create": 1744386660, "ats_job_id": "108961", "display_job_id": "108961", "type": "ATS", "id_locale": "108961-en", "job_description": "Industry certifications, advanced problem-solving skills and Six Sigma Black Belt recognition a plus. Familiarity with python, power bi, Microsoft business tools as well as JIRA and Agile database or sharepoint systems interface Good knowledge of IOT, LSS and Industry 4.0, GenAI, automation and manufacturing technologies to drive for tier 1 supplier world class quality performance. Designs business and operational processes to support quality execution against key performance metrics. Responsible for regular monitoring/reviewing business and operational processes to evaluate for continuous improvement opportunities Acts as advisor to less senior technicians and/or engineers/suppliers in vetting operational excellence Completes audit or LSS training, as required Collects data and uses data collected by others. Understands key quality metrics and current performance levels. Uses technology to visually present data and analyses in meaningful ways. Leverages tools to simplify complex data or information to improve comprehension. Takes the initiative to create new adhoc reports to meaningfully represent business outcomes and drive decisions. May or may not recommend new standard reports based on data trends. Routinely summarizes and may formally present information on defect data, process improvement data and analyses and recommendations to management, which may include Senior Managers or Directors, within or outside their functional area. Participates in training technician and/or engineers within functional area by developing and deploying currricula and/or mentoring. Acts as advisor to less senior technicians and/or engineers in reviewing draft presentations Represents the unit on project teams. May perform in project leadership role on projects of significant scope and impact. Represents the organizations as the principal customer contact Assists in building accurate schedules May be requested to provide input on budget items Resolves problems of significant scope that require development and selection of procedures and processes Networks with key contacts outside own area of expertise Interacts with management and external stakeholders on matters requiring coordination across organizational lines Demonstrates advanced understanding of LSS, IOT, Industry 4.0 drive proactive quality approach across Tier 1 suppliers focusing on product and process variation reduction and zero quality performance. Conduct data analysis and creating visualizations by using programing tool-Python or Power Bi. Uses experience and knowledge to collect, analyze, digitize multiple data sources from Jira, Agile and SharePoint into Power BI for the reporting. Bachelor's degree required, Master's degree preferred 8-12 years experience Specific education and training in quality disciplines is required Problem solving and analytical ability Full knowledge of job related policies and procedures as well as corporate policies and procedures Six Sigma training or similar certification/training strongly preferred Strong computer skills Effective communication and collaboration skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343625638370", "isPrivate": false}, {"id": 343635962116, "name": "Business Analyst, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Strategic Planning and Corporate Development", "business_unit": "Global Supply Chain and Repair", "t_update": 1762226340, "t_create": 1761109260, "ats_job_id": "110282", "display_job_id": "110282", "type": "ATS", "id_locale": "110282-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343635962116", "isPrivate": false}, {"id": 343635991619, "name": "Order Experience Representative, II", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Sales", "business_unit": "Global Supply Chain and Repair", "t_update": 1761715140, "t_create": 1761229020, "ats_job_id": "110291", "display_job_id": "110291", "type": "ATS", "id_locale": "110291-en", "job_description": "Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing May be assigned as primary contact / account representative for a key account / key customer. Meets or exceeds all departmental or individual metrics associated with performance against service level agreements. Minimum Work Experience (years): 1 - 2 years. Strong data entry skills with attention to detail and quality. Strong process adherence. Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook. Customer service values / orientation Solid knowledge of product and service order policies and processes Solid professional work behaviors (attendance, teamwork, time management). Strong communication skills (listening, providing clear and concise information, using proper language and communication channels. Position Specific Information Able to telework - Yes To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. 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This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements Manage key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation. Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process Provide rewards administration support for some company benefits programs. Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly) Provide internal / external audit support, e.g. collection and preparation of supporting documents Drive consistent content management across the HR Function on the various internal tools (e.g. zConnect, ZEN, sharepoint, etc.) Performs all work in accordance with established HR Service Center standards. Performs related work as assigned Requires a HS diploma or GED; Associate's degree a plus Minimum 2 year of previous experience in an automated customer service environment. Call center and benefits experience preferred Excellent verbal and written communication skills Team player Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person Ability to independently execute an action plan following documented policies and procedures Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points Ability to learn and navigate new software quickly English compulsory and other languages a plus", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343627946370", "isPrivate": false}, {"id": 343628247870, "name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1756301940, "t_create": 1755691620, "ats_job_id": "109901", "display_job_id": "109901", "type": "ATS", "id_locale": "109901-en", "job_description": "Troubleshoots and addresses highly complex issues as escalated by Bachelor's Degree or equivalent vocational qualification / experience 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343628247870", "isPrivate": false}, {"id": 343635894047, "name": "Lead Management, II ( Mandarin Speaking)", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Sales", "business_unit": "Marketing", "t_update": 1762224420, "t_create": 1760427660, "ats_job_id": "110224", "display_job_id": "110224", "type": "ATS", "id_locale": "110224-en", "job_description": "Provides call handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks all transactions in the lead mgmt system Follow-up on campaigns, perform s teleprofiling and data verification calls as and when required by Regional Marketing Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy Promotes a positive image of product, technical skills and company commitment to provide quality customer service Ensures Zebra's sales resources and partners receive qualified and comprehensive leads Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules Provides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactions System training to Sales & Partners Qualified leads and support to Sales and Partners on lead management Quality and complete data in the system Reports for quality and lead generation metrics Pre-sale support to customers Active participation in system testing Outbound demand general call support as required Provides recommendations for newco lead management system and processes Create newco lead management, lead generation and follow-up processes BA/BS degree preferred or equivalent work experience 2-5 years experience in customer support, marketing or sales support Team worker Action oriented Customer focused Results driven Strong problem solving Excellent time and task management Ability to multitask CRM/PRM knowledge Excel/PowerPoint Strong communications skills both spoken and written, strong negotiation & selling skills Multilingual (EMEA) Awareness of regional and cultural differences Product portfolio and solutions knowledge Strong interpersonal and communication (written and verbal) skills Calm and confident telephone manner FLSA (U.S. only): Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. 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Establish governance frameworks to ensure data integrity, scalability, and alignment with organizational goals. Maintain a scalable framework and governance across the services group to support consistent implementation of digital solutions. Apply data-driven methodologies to assess and optimize digital tooling and ensure alignment with customer needs. Collaborate with business and technical teams to define and deliver innovative digital support solutions. Provide technical leadership for the continuous improvement of content delivery systems and knowledge workflows. Monitor and assess emerging technologies to identify opportunities for driving further efficiencies and insights. o Bachelor's degree o 8-10 years o Lead in enhancing and executing a web and content strategy that drives high engagement. o Act as the Editor-in-chief for all content to ensure quality, clarity, and consistency. o Serves as the technical lead in rolling out new site enhancement and site uptime. o Stay updated on industry trends and enhance the site's strategy as needed. o Define and drive technical architecture and design choices ahead of product build. This ncludes functional analysis with product owners and technical analysis across different platform teams and technologies. (AEM, Salesforce, SharePoint, Adobe Analytics, Google Analytics, and others). o Deliver internal and external digital experience transformation across capabilities that nclude Websites, Content Management, Digital Asset Management, Collaboration, o Convert requirements into an integrated architecture and design that delivers a blueprint for solutions aligned with business outcomes. o Govern cross-functional teams in the use of best practices. o Define standard processes and SLAs for content & site development. o Key liaison between internal Zebra support teams (product management, software engineering, technical publications) and Zebra customers. o Translates business strategies into design opportunities, measures impact, and integrates others into the work o Research and analyze audience needs, preferences, objectives, and methods. Study and understand how users consume content across Zebra products lifecycle. o In collaboration with peers, build and execute the Service content strategy at zebra.com, including core components, alignment with the marketing, and monitoring content usage/value. o Guides and mentors junior technical team members to assist in building the team's overall competency. Equivalencies: Position Specific Information: Travel Requirements (as a % of time): Yes Able to telework? To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. 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Intermediate to advanced level skills in Linux Intermediate to advanced level skills in SQL or BigQuery Knowledge or experience in SAAS products Knowledge in Cloud environments (Azure/AWS) (GCP is preferable) Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes, Manages multiple tickets related a spectrum of technical problems. Collaborates with fellow technicians and supervisor to solve complex problems. Demonstrates strong customer service, communication and problem solving skills. 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Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes, Manages multiple tickets related a spectrum of technical problems. Collaborates with fellow technicians and supervisor to solve complex problems. Intermediate to advanced level skills in SQL or BigQuery Knowledge in Cloud environments (Azure/AWS) (GCP is preferable) Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Demonstrates strong customer service, communication and problem solving skills. 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