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{"domain": "zebra.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"customContent": {"positionSections": [{"body": " <div class=\"row \">\n <div class=\"carousel\">\n <div class=\"row \">\n <div class=\"react-swipe-container carousel\" style=\"overflow: hidden; visibility: visible; position: relative;\">\n <div style=\"overflow: hidden; position: relative; width: 2934px;\">\n <div data-index=\"0\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(0px, 0px) translateZ(0px); width: 978px; left: 0px;\">\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fblog.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url("https://www.zebra.com/content/dam/zebra_new_ia/en-us/zebra_dam/photography/web-production/0001/retail-photography-website-blog-store-wfc-voice-incoming-call-ec50-web-1280x270.jpg") no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>Blog | Zebra</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Our blog is the go-to industry resource for thought provoking content from across ...</div>\n </div>\n </span>\n </a>\n </div>\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url("https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718309335::zebra2") no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>About Zebra Technologies Corporation</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Gain a performance edge by intelligently connecting people, assets, and data with...</div>\n </div>\n </span>\n </a>\n </div>\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra%2Fcompany-information%2Fcorporate-social-responsibility.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url("https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718397549::image3") no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>Corporate Social Responsibility | Zebra</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Zebra's Corporate Social Responsibility (CSR) Program focuses on environmental, soci...</div>\n </div>\n </span>\n </a>\n </div>\n </div>\n <div data-index=\"1\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(978px, 0px) translateZ(0px); width: 978px; left: -978px;\"> </div>\n <div data-index=\"2\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(978px, 0px) translateZ(0px); width: 978px; left: -1956px;\"> </div>\n </div>\n </div>\n </div>\n <div class=\"row \">\n <div class=\"carousel-dots text-center\"></div>\n <div class=\"carousel-dots-counter\">1/1</div>\n </div>\n </div>\n </div>\n", "title": "Recommended Articles For You"}]}, "page_image": "https://static.vscdn.net/images/careers/demo/zebra/1729617294::Job+Posting+Logo+Image", "hideReferralJobCart": true, "showUploadResumeModal": 1, "uploadResumeModal": {"title": "Welcome to Zebra's Career Site", "subtitle": "Let us help you streamline your search. 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", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion & Diversity", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 343623707820, "name": "Dir Customer Success", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1739571240, "t_create": 1733767740, "ats_job_id": "107951", "display_job_id": "107951", "type": "ATS", "id_locale": "107951-en", "job_description": "Manages account coverage strategy to build a team of Customer Success Executives and Specialists who serve as the primary point of contact for existing customers to ensure they are getting the level of service and expected ROI / value from their Zebra purchases. Works cross-functionally with sales, product business units and marketing to build value-engineering, commercial intelligence and product feedback to drive product roadmap and price to win. Ensures best practices are adopted for product use. Manage a team of Customer Success Executives to support customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy Create coverage model and staffing plan in conjunction with growth and regional sales AM / Specialists / Partner coverage models. Activate cross-functional collaboration framework for team to provide voice of the customer to drive key product quality, roadmap and operational process requirements to PLM/Eng and Service/Cloud Ops teams Set quota targets for CS Executive and Specialist teams including joint shared cross-sell/upsell targets with regional sales. Develop renewal/churn bookings and revenue targets for annual planning and provide regular monthly/quarterly financial forecast and outlooks to drive into regional sales and business unit updates. Manage OpEx budget including expected SIP attainment and T&L. Facilitate customer business and operations reviews and participate in success or calls to action plans as needed for key strategic customer retention. Provide commercial coaching and approve deals to ensure optimized price-to-win and GM attainment as well as manage commercial risk, non-standard T's & C's for renewals and crosssell/upsell. Create customer health score, call to action and success plan playbooks for use by the team. Partner with IT, Sales Ops and Customer Success Analytics leaders to optimize sales processes and drive maximum visibility of customer lifecycle and health scores through SFDC / Gainsight and other toolsets Bachelor's degree required, Master's Degree or relevant experience preferred. + 5-8 + years work experience with sales and / or customer success experience preferred Must be fluent in both English and Spanish (written and verbal) Must have experience managing a team in a global enviroment Strong knowledge of business challenges / enterprise landscape Deep financial acumen and commercial skills Proven organizational design and talent development capabilities. CDMX, Condesa To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. 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Implements and maintains security protocol (standards and criteria) for critical systems and operational policies Maintains team and staff adherence to appropriate standards for hardware, software, email and web firewall, access and encryption requirements Manages execution of security breach test plans and remediation plans with team and business Guides and develops team and business to understand company policies and market trends to ensure the efficient operation of the function Partners with internal and/or external parties to address current and potential security issues Encourages cooperation among and provides guidance to team members Bachelor's degree in Computer Engineering or Security Engineering 8+ years of experience with prior IT or equivalent discipline with at least 2 years of management/supervisory experience Required knowledge of ISO 27001 security framework and Vulnerability management Must have experience with the security framework within Google, Azure and AWS Must have experience managing a team of up to 5 staff members in a global environment. 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Analyze usage patterns and identify new or unutilized features to help cstomers/partners improve specific business results and maximize value from the product(s). Ensures best practices are adopted for product use. Work across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support. Essential Duties and Responsibilities: Ensures direct reports are successfully driving and accomplishing the following objectives: Manage a segment of non-key/focused account customers on their post-sales customer journey including onboarding, adoption, renewals and advocacy Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs Create and executean adoption and upsell plan, providing awareness across the organization, driving both strategic and tactical initiatives. Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups. Facilitate customer feedback for and act as the voice of the customer for accounts not covered by Customer Success Executives as well as for SaaS resale alliance partners through the entire customer journey Ensure customers using the optimized product/solution configuration and scope to exceed value and expectations over time Partner with Customer Success Analysts, Marketing and Product PLM to identify expansion opportunities and create upsell/cross-sell campaigns to push out to AMs, CSEs and Partners. Develop understanding of typical business challenges faced by customers and common objectives to map solutions and benefits to address customer needs. Create and implement change management plans for lifecycle sucess including changes in Zebra lifecycle support or implementation process or product feature EOL / transitions Create customized resources, tools and collateral to support adoption in segment-specific use cases. Drive requirements for Customer Success Platform including templates and playbooksNote: The statements herein are intended to describe the general nature and level of work being performed by employees andare not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified. Minimum Work Experience (years):o5-7 years' vertical marketing, sales and/or customer sucess experience Key Skills and Competencies:oAbility to learn quickly, including strong technical acumen oStrong communication skills and ability to build compelling value summaries oSynthesize complex data into themes and develop recommendations, programs, calls-to-action oLogical, structured thinking to build actionable, executable plans oTeam player with proven track-record of building relationships with sales and operations leadersoRelevant workflow and/or operations understanding for solution / vertical area oFinancial acumen to build ROI models and commercial acumen to create pricing sandbox guidelines for sellers Licenses/Certifications, special qualifications:oClick or tap here to enter text. Equivalencies:oClick or tap here to enter text.Position Specific Information: Travel Requirements (as a % of time): 25% English language proficiency Sales strategy Data analysis Project management To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. 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.dropzone{
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button.btn-sm.btn-primary.pointer{
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}
button.btn-sm.btn-secondary.pointer.cancel-btn{
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}
a.btn.btn-secondary.browse-button{
color:#0073E6 !important;
border:1px solid #0073E6!important;background-color: #FFFFFF !important;
}
#career-workflow .browse-button{background-color:#0073E6 !important;}
#career-workflow .privacy-agreement .action-buttons .btn-primary{
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#career-workflow .btn-secondary.cancel-btn{
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color:#0073E6 !important;
border:1px solid #0073E6 !important;
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#career-workflow .dropzone:{
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}
button.btn.btn-secondary {
color: #0073E6 !important;
border: 1px solid #0073E6 !important;background-color: #FFFFFF !important;
}
button.btn.btn.btn-primary{
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border: 1px solid #0073E6;color: #FFFFFF !important;!important;
}
#pcs-body-container.redesigned-nux .personalization-bar, .mobile-map-search.redesigned-nux .personalization-bar {\nbackground-color:#000;\n}\n\n
.browse-button:{
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#eightfold-chatbot .open-chat-bot .chat-bot-title{ margin-right:30px!important;} #eightfold-chatbot .botui-actions-buttons-button.reset-button {
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@media (max-width: 600px) {
.hero-image {
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margin-top: 1.2rem; /* Adds a top margin of 10 pixels */
}
}