Careers at Zebra

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position: relative; width: 2934px;\">\n                  <div data-index=\"0\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(0px, 0px) translateZ(0px); width: 978px; left: 0px;\">\n                     <div class=\"col-md-4 related-blog \">\n                        <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fblog.html\" target=\"_blank\" rel=\"noopener\">\n                           <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://www.zebra.com/content/dam/zebra_new_ia/en-us/zebra_dam/photography/web-production/0001/retail-photography-website-blog-store-wfc-voice-incoming-call-ec50-web-1280x270.jpg&quot;) no-repeat;\"></div>\n                           <p class=\"blog-timestamp\"> </p>\n                           <h3 class=\"blog-title\">\n                              <div class=\"clamp-lines \">\n                                 <div>Blog | Zebra</div>\n                              </div>\n                           </h3>\n                           <span class=\"blog-description\">\n                              <div class=\"clamp-lines \">\n                                 <div>Our blog is the go-to industry resource for thought provoking content from across ...</div>\n                              </div>\n                           </span>\n                        </a>\n                     </div>\n                     <div class=\"col-md-4 related-blog \">\n                        <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra.html\" target=\"_blank\" rel=\"noopener\">\n                           <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718309335::zebra2&quot;) no-repeat;\"></div>\n                           <p class=\"blog-timestamp\"> </p>\n                           <h3 class=\"blog-title\">\n                              <div class=\"clamp-lines \">\n                                 <div>About Zebra Technologies Corporation</div>\n                              </div>\n                           </h3>\n                           <span class=\"blog-description\">\n                              <div class=\"clamp-lines \">\n                                 <div>Gain a performance edge by intelligently connecting people, assets, and data with...</div>\n                              </div>\n                           </span>\n                        </a>\n                     </div>\n                     <div class=\"col-md-4 related-blog \">\n                        <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra%2Fcompany-information%2Fcorporate-social-responsibility.html\" target=\"_blank\" rel=\"noopener\">\n                           <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718397549::image3&quot;) no-repeat;\"></div>\n                           <p class=\"blog-timestamp\"> </p>\n                           <h3 class=\"blog-title\">\n                              <div class=\"clamp-lines \">\n                                 <div>Corporate Social Responsibility | Zebra</div>\n                              </div>\n                           </h3>\n                           <span class=\"blog-description\">\n                              <div class=\"clamp-lines \">\n                                 <div>Zebra's Corporate Social Responsibility (CSR) Program focuses on environmental, soci...</div>\n                              </div>\n                           </span>\n                        </a>\n                     </div>\n                  </div>\n                  <div data-index=\"1\" style=\"float: left; 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All Rights Reserved.</strong></span></h3><h3 style=\"text-align: center;\"> </h3><h3 style=\"text-align: center;\"><span style=\"color: #808080;\"><strong>Zebra is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by law.</strong></span></h3>"}, "custom_style": {"font": "https://fonts.googleapis.com/css?family=Poppins%7CVarela+Round&display=swap", "css": ".col-md-9.col-md-offset-2{padding-left:0px;}#eightfold-chatbot .open-chat-bot .chat-bot-title{ margin-right:30px!important;} #eightfold-chatbot .botui-actions-buttons-button.reset-button {\n    background-color: transparent!important; color: #146DA6!important;\n} .botui-actions-buttons-button.something-else {\n    background-color: white!important;\n} .jumbotron {\n    text-transform: capitalize!important;\n}.navbar-nav a{    color: white !important;}.navbar a {    font-size: 16px !important;}.navbar .navbar-brand {    padding-top: 5px;}.top-navigation .navbar-brand {    color: #fff; 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", "title": "Health & Well-Being", "icon": "fa-heartbeat"}, {"title": "Financial Future", "description": "Retirement benefits, Discounted Employee Stock Purchase Program and other resources to help you reach your long term financial goals.", "icon": "fa-piggy-bank"}, {"title": "Work-Life Balance", "description": "Paid time off and flexible work arrangements that allow you to integrate work and home.  Relax, recover, care for family members, honor personal commitments, and more. ", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion & Diversity", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee  Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis.  You can manage these notifications by selecting Manage Notifications from the email.  Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "PersonalizationBar": {"hide_find_jobs_button": true}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 343625730907, "name": "Sales Operations Analyst (MY), II", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1745391720, "t_create": 1744719960, "ats_job_id": "108996", "display_job_id": "108996", "type": "ATS", "id_locale": "108996-en", "job_description": "Works with sales to gather report requirements and deliver desired information. Support sales team to meet sales targets Data collection and maintenance Provide requested reports, make updates and provide recommendations when necessary Work with finance, marketing, technical, product teams to solve the problem in daily work Organize data and generate deep customer insight in order to enhance sales operations productivity and effectiveness Create comprehensive dashboards and automated metrics reports for sales and performance metrics, revenue, renewal rates, etc. Provide data, analyses, modeling, and reporting to support sales force monthly and quarterly business reviews Provide extensive and detailed data analysis of revenue trends/variances to goals and communicate to sales operations managers Utilizes understanding of sales operations to detect emerging customer or market trends and help determine how the business can meet those opportunities and challenges to drive greater sales success Ad-hoc data analysis upon request Bachelor's degree or equivalent work experience 2-5 years of applicable work experience; previous working experience as business operation or sales admin preferred Familiar with Office software Multiple working capability with positive working attitude Serious and responsible work, fast learning ability Good communication with internal sales and external partners Familiarity with Channel partner business A self-starter with a passion for collaboration and problem-solving", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343625730907", "isPrivate": false}, {"id": 343623349514, "name": "Senior Manager Repair Services", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Supply Chain", "business_unit": "Global Supply Chain and Repair", "t_update": 1741962180, "t_create": 1730949600, "ats_job_id": "107651", "display_job_id": "107651", "type": "ATS", "id_locale": "107651-en", "job_description": "As a member of our global supply chain organization, you will experience an environment where our values for innovation, operational excellence, and a commitment to making a positive impact come to life. Our customer first approach and agility enable us to leverage the creativity of the team to adapt swiftly to challenges and create exceptional value for those we serve. Collaboration and teamwork are at the heart of our operations. We drive an operating model and value set where accountability to one another is genuine and executed with consistency, knowing that we succeed as one. Together, we inspire one another, embrace continuous improvement, and make a meaningful impact! Managing Repair Operations / Reverse Logistics / 3rd Party Operations Management Responsibility for managing customer facing metrics, working in high pressure/ fast moving / high volume supply chain Work history across broad supply chain functions (planning, operations, procurement, logistics, quality) P&L management - can relate operational performance to financial metrics, demonstrate ability to improve both Operational Excellence - knowledge of Continuous Improvement/ Lean Six-Sigma Methodology, achieved Green or Black Belt People Leader - managing Front Line Employees, interacting with Sales teams and other Supply Chain cross functions. Strategic & Highly Analytical - proficient in business case development, supply chain strategy development / implementation, analytics across various supply chain metrics. Self-Starter / Problem Solver / Change Agent - ability to operate with minimal oversight, take ownership of any problem until resolved, understands how to navigate organization to implement solutions. The Zebra Service Organization is a critical differentiator in the marketplace. We provide a variety of warranty and insurance for hardware products in both AIT & EVM segments. The Repair Operations team is responsible for the administration of these insurance products by providing timely and high-quality repair solutions to our customers. In Asia - we operate in over a dozen countries and process several hundred thousand repairs annually. - The Repair Ops Sr Manager role will be responsible for the satisfactory execution of all APAC depot repairs and ensure the highest level of customer satisfaction. On a tactical level - the individual will work with 3rd party depots, manage Zebra owned depots, and work with many internal cross functions such as Quality, Finance, Customer Care, Trade Compliance, and Engineering to meet our financial & operational goals. On a strategic level - as we gain more traction with Sales teams, we are constantly evaluating our supply chain network & costs in any given country. The individual we hire would be a leader in helping APAC Repair Ops build the most effective supply chain for the future needs of our customers. Accordingly, the right candidate will have a broad functional knowledge of the supply chain, demonstrated experience serving customers in a high-pressure environment, be diligent in Lean Six Sigma methodology, and someone who can achieve outcomes either by directly managing teams or via influence of cross functional resources.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343623349514", "isPrivate": false}, {"id": 343625105977, "name": "Supply Chain Planner, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Supply Chain", "business_unit": "Global Supply Chain and Repair", "t_update": 1745391420, "t_create": 1741854780, "ats_job_id": "108729", "display_job_id": "108729", "type": "ATS", "id_locale": "108729-en", "job_description": "As a member of our global supply chain organization, you will experience an environment where our values for innovation, operational excellence, and a commitment to making a positive impact come to life. Our customer first approach and agility enable us to leverage the creativity of the team to adapt swiftly to challenges and create exceptional value for those we serve. Collaboration and teamwork are at the heart of our operations. We drive an operating model and value set where accountability to one another is genuine and executed with consistency, knowing that we succeed as one. Together, we inspire one another, embrace continuous improvement, and make a meaningful impact! Correct and timely replenishment of buffer locations with hardware units and accessories Timely order of buffer units for new and existing service contracts and their correct processing in all systems to avoid miss of OTD (on-time-delivery) due to missing buffer stock Fast and effective Buffer approvals for all types of service contracts Develop and maintain scorecard to report lost jobs on Premium Service contracts on a weekly basis that would highlight root causes, drive corrective actions, define the owners, track the trends & dynamics Coordinate efforts to source End of Life/Obsolete devices to meet contractual obligations till End of Service Life of hardware devices Develop the methodology to effectively address the spare pool excess through inventory reduction actions and rebalancing of spare pool assets (implement the elements of Six Sigma system, apply right time/right place/right quality mindset) Facilitate the cross-functional process by proactive feedback and proposals for improvement to ensure internal alignment/joint actions and as a result maximum level of support for Customer Coordinate and manage the process of returning the faulty units from Customers in collaboration with CEMs (Account Managers), Customer Service Non-Technical support, Repair Centers and Finance to keep the amount of buffer units sufficient to support all service contracts To perform timely inventory adjustments of spare pool assets upon request and during physical inventory counts to ensure 98% inventory accuracy Develop and share Best Practices within and across the regions in Spare Pool Planning, assets management and Customer service support Bachelor's degree required Business, Supply Chain, Finance and related field experience preferred 5-8 years experience International Supply Chain experience in service and/or manufacturing a plus Work with regional Logistical and Repair Centers, 3PLs, Contracts Distribution, Repair Operations and CEMs (Customer Experience Manager to review new Premium Service contracts and contracts renewals to evaluate operational readiness and identify buffer stock requirements", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343625105977", "isPrivate": false}, {"id": 343624575612, "name": "Supply Chain Planner, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Supply Chain", "business_unit": "Global Supply Chain and Repair", "t_update": 1745391120, "t_create": 1738854240, "ats_job_id": "108484", "display_job_id": "108484", "type": "ATS", "id_locale": "108484-en", "job_description": "As a member of our global supply chain organization, you will experience an environment where our values for innovation, operational excellence, and a commitment to making a positive impact come to life. Our customer first approach and agility enable us to leverage the creativity of the team to adapt swiftly to challenges and create exceptional value for those we serve. Collaboration and teamwork are at the heart of our operations. We drive an operating model and value set where accountability to one another is genuine and executed with consistency, knowing that we succeed as one. Together, we inspire one another, embrace continuous improvement, and make a meaningful impact! Bachelor's degree in a relevant field 3-5 years of professional experience in sourcing/ procurement or demand/supply planning of relevant industries Experience with direct material commodities, including semiconductors, electronics and electromechanics, and mechanical parts. Strong communication skills (listening, providing clear and concise information, using proper language and grammar) Fluent level of English (written and verbal) as well as local language as applicable Data savvy and date driven person with attention to detail Strong adherence to processes and procedures Continuous learning and self-development mindset Intermediate negotiation skills Intermediate problem-solving skills Intermediate presentation skills Structured person with continues improvement mindset Working knowledge on Oracle and MS tools - Excel, PBI, Smartsheet Mandarin speaking is preferred Active collaboration in the end-to-end planning partnership with internal stakeholders (Procurement team) and external multi-tier suppliers in APAC region Active participation in the PSM (Part Shortage Management) process and system designed to identify, escalate, and solve part shortages impacting our ability to meet our customer requirements. Active participation in the weekly Supply Assurance call, providing updates on critical component shortages Communicate the latest production plans/ supply commits from Tier 2 suppliers to Tier 1 suppliers and to Zebra Global Supply Planning Team Drive improvements of delivery performance of T2 suppliers Drive supply agility programs (e.g., buffer stocks, LT reduction, pull-in systems, STI) Provide operational support of component transition projects Drive execution of dual/ multi source in alignment with Procurement strategy Support component resiliency projects to enhance supply chain robustness Follow existing open market purchasing strategy, processes, and approved supplier list. Reduce our PPV related to open market component purchases Achieve operational goals for key metrics Engage in continuous improvement activities", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343624575612", "isPrivate": false}, {"id": 343623306811, "name": "Senior Manager Supply Chain Planning (MY)", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Supply Chain", "business_unit": "Global Supply Chain and Repair", "t_update": 1745390940, "t_create": 1730443920, "ats_job_id": "107589", "display_job_id": "107589", "type": "ATS", "id_locale": "107589-en", "job_description": "moderated by the Team to ensure that inventory positions are appropriate to meet the demand requirements relative to; product lifecycle, inventory on order and in transit, finished goods and inventory quality. Decisions regarding whether a SKU is a BTS, BTO or CTO are made by the Team. As a member of our global supply chain organization, you will experience an environment where our values for innovation, operational excellence, and a commitment to making a positive impact come to life. Our customer first approach and agility enable us to leverage the creativity of the team to adapt swiftly to challenges and create exceptional value for those we serve. Collaboration and teamwork are at the heart of our operations. We drive an operating model and value set where accountability to one another is genuine and executed with consistency, knowing that we succeed as one. Together, we inspire one another, embrace continuous improvement, and make a meaningful impact! Develop resolutions where analysis of situation or data requires an in-dept evaluation of variable factors. Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing including workforce and succession planning. Responsible for the training, development, and management of talent within organization. Acts as advisor to subordinates to meet schedules and/or resolve technical problems Provides guidance to subordinates within the latitude of established policies Frequently interacts with subordinates, customers, and/or peer group managers; often must lead a cooperative effort among members of a project team Preferred Education: Bachelor's degree in an appropriate discipline required. Preferred Work Experience (years): Bachelor's degree and 12 or more years of experience. Wide, solid breadth in Materials management experience including Purchasing, Planning (Strategic & Tactical) and Manufacturing. Excellent analytical skills required relative to data mining and process development/improvement Direct manufacturing experience in the electronics industry is a plus None To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Review vendor created requirements and design specifications to ensure fit for purpose. Engage Business SMEs to gather and derive business and system requirements and translate them into functional - technical specifications. Apply cross-functional business processes, identify fit gaps and propose remediation. Design specific strategy and solutions to meet project deliverables. Oversee and problem solve system issues in respective applications portfolio to determine the best course of action. Lead business process documentation and identify areas for process improvement opportunities. Review planning requirements; understands drivers behind net changes. Prepares supply chain plans. Drive 3rd party commit rates and on time shipment improvements. Escalate shortages Mitigates constraints impacting supply plan including capacity, expediting, etc. recommend or place purchase orders. Drive process improvement projects; evaluates and recommends complex and best in class supply chain solutions. Negotiate with suppliers, work with key suppliers in order to resolve problems, network with", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343623306811", "isPrivate": false}, {"id": 343625087489, "name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1744606080, "t_create": 1741717560, "ats_job_id": "108715", "display_job_id": "108715", "type": "ATS", "id_locale": "108715-en", "job_description": "Troubleshoots and addresses highly complex issues as escalated by Bachelor's Degree or equivalent vocational qualification / experience 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343625087489", "isPrivate": false}, {"id": 343625087492, "name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1744606140, "t_create": 1741717140, "ats_job_id": "108714", "display_job_id": "108714", "type": "ATS", "id_locale": "108714-en", "job_description": "Troubleshoots and addresses highly complex issues as escalated by Bachelor's Degree or equivalent vocational qualification / experience 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343625087492", "isPrivate": false}, {"id": 343625087491, "name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1744606080, "t_create": 1741717740, "ats_job_id": "108716", "display_job_id": "108716", "type": "ATS", "id_locale": "108716-en", "job_description": "Troubleshoots and addresses highly complex issues as escalated by Bachelor's Degree or equivalent vocational qualification / experience 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343625087491", "isPrivate": false}, {"id": 343625365350, "name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1744605600, "t_create": 1743106320, "ats_job_id": "108833", "display_job_id": "108833", "type": "ATS", "id_locale": "108833-en", "job_description": "Troubleshoots and addresses highly complex issues as escalated by Bachelor's Degree or equivalent vocational qualification / experience 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343625365350", "isPrivate": false}, {"id": 343625582109, "name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1745391720, "t_create": 1744180740, "ats_job_id": "108941", "display_job_id": "108941", "type": "ATS", "id_locale": "108941-en", "job_description": "Provide Level 2 technical & software application support, including issue resolution on Zebra hardware/software/SDK system support assistance to customers, resellers, end users and Zebra Associates. Provide Level 2 timely and accurate technical assistance/support via phone, email and portal support to customers, partners and Zebra Associates on respective SME product lines by using standard support tools and existing guidelines. Provides second level support to front line Level 1 support representatives by fielding questions and providing technical direction on support issues, product compatibility, and customer configurations. Facilitates Systemic Problem Report (SPR) or Jira to the Engineering Department maintaining communications with engineering and the customer until resolution. Provides technical training for Level 1 support personnel and ongoing mentoring. Contributes, reviews and approves knowledgebase content for use by internal support staff and external support channels. Establishes and maintains relationships with Sales Engineer, Account Team, Customer Experience Manager, Product Engineering and Product Management team and other Zebra Associates. Ensures proper software/hardware diagnostics and debug tools/knowledge are available to all technical associates. Provides regular case updates, software integration development support progress updates and reporting on support cases as required by Supervisor and Management. Participates in new product trainings, beta programs and cascading down to the team by providing new product information and knowledge sharing to the team. Perform additional duties and responsibilities as assigned by Supervisor/Manager. 1. Associates Degree or Professional Technical Certification in Information Technology/Computer Science/Software Engineering with more than 3 years of software development and system troubleshooting experience directly related career experience. Enterprise Printer technologies: Enterprise Thermal and Direct Thermal printer knowledge, Enterprise Printer drivers, configuration or repair knowledge, Printer application software interface programming knowledge (API, SDK programming), Enterprise colour printer or card printer management. Mobile Computing technologies & Web-based Server-client programming knowledge including programming with Visual Studio with .NET and C/C++, Java, SQL, Xamarin, Android Development; developing innovative IT solutions for Android, IOS, Windows 10, Windows Mobile/Windows CE mobile devices; mobile device configuration via registry keys, DLL's, API's; SDK; Bluetooth, WIFI, NFC and GPS technologies. Barcode/RFID Scanning technologies including RS-232, Keyboard Wedge, Wand Emulation, Scanner Emulation, USB, Bluetooth and Synapse, scan engine integration knowledge, Barcode symbology, barcode system integration programming development support for 1D/2D Laser and imaging (digital picture) technology. 4. Good command of communication skills and writing skills in English. Mandarin and other native foreign languages will be added advantage. Bachelor's Degree or equivalent vocational qualification / experience 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. 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