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visibility: visible; position: relative;\">\n <div style=\"overflow: hidden; position: relative; width: 2934px;\">\n <div data-index=\"0\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(0px, 0px) translateZ(0px); width: 978px; left: 0px;\">\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fblog.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://www.zebra.com/content/dam/zebra_new_ia/en-us/zebra_dam/photography/web-production/0001/retail-photography-website-blog-store-wfc-voice-incoming-call-ec50-web-1280x270.jpg&quot;) no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>Blog | Zebra</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Our blog is the go-to industry resource for thought provoking content from across ...</div>\n </div>\n </span>\n </a>\n </div>\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718309335::zebra2&quot;) no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>About Zebra Technologies Corporation</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Gain a performance edge by intelligently connecting people, assets, and data with...</div>\n </div>\n </span>\n </a>\n </div>\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra%2Fcompany-information%2Fcorporate-social-responsibility.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718397549::image3&quot;) no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>Corporate Social Responsibility | Zebra</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Zebra's Corporate Social Responsibility (CSR) Program focuses on environmental, soci...</div>\n </div>\n </span>\n </a>\n </div>\n </div>\n <div data-index=\"1\" style=\"float: left; 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", "title": "Health & Well-Being", "icon": "fa-heartbeat"}, {"title": "Financial Future", "description": "Retirement benefits, Discounted Employee Stock Purchase Program and other resources to help you reach your long term financial goals.", "icon": "fa-piggy-bank"}, {"title": "Work-Life Balance", "description": "Paid time off and flexible work arrangements that allow you to integrate work and home. Relax, recover, care for family members, honor personal commitments, and more. 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Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts May train incumbent employees in new process flow/requirements Measures and reports on success of new/revised processes in the BU. Reporting may include presentations to mid to senior level audiences Provides consultation on the use of re-engineering techniques to improve process performance and product/service quality Performs cost and benefit analyses Key Responsibilities: Assessment and Strategy Development: Conduct current state assessments of ITSM processes and provide recommendations to enhance efficiency and effectiveness. Process Design and Implementation: Lead the design and implementation of ITSM processes, including Incident Management, Change Management, Problem Management, Service Request Fulfillment, and Configuration Management. Tool Evaluation and Selection: Evaluate ITSM tools and software solutions to meet client requirements and assist with the selection and implementation of these tools. Training and Knowledge Transfer: Develop and deliver training programs for ITSM processes and tools to client staff, ensuring knowledge transfer and best practices are communicated effectively. Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to align ITSM processes with organizational goals and objectives. Continuous Improvement: Establish and foster a culture of continuous improvement within ITSM processes, utilizing metrics and KPIs to measure success and drive process optimization. Documentation and Reporting: Create comprehensive documentation of ITSM processes, workflows, and procedures; provide regular reporting on project status, engagement results, and key performance metrics. Project Management: Manage multiple projects and timelines effectively, ensuring on-time delivery and adherence to client expectations. Education: Bachelor's degree in Computer Science, Information Technology, or related field; Experience: 5+ years of experience in IT service management, consulting, or a similar role; demonstrated expertise in implementing ITSM frameworks and processes. Technical Skills: Knowledge of ITIL framework, and familiarity with Agile methodologies. Analytical Skills: Strong analytical and problem-solving capabilities; ability to assess complex situations and provide actionable recommendations. Communication Skills: Excellent verbal and written communication skills; able to convey complex concepts in a clear and concise manner to technical and non-technical stakeholders. Interpersonal Skills: Strong interpersonal and relationship-building skills; ability to work collaboratively in a team-oriented environment. Strong project management skills, adept at leading multiple, concurrent projects ensuring timely delivery and adherence to quality standards. Excellent analytical skills with a focus on problem-solving and process optimization. Exceptional communication abilities, capable of clearly conveying complex concepts to diverse audiences. Effective at building and maintaining strong collaborative relationships with stakeholders and team members. Qualifications: Bachelor's degree of Science in Computer Science 5-8 years experience ITIL ITSM Six Sigma Green Belt preferred or in progress Demonstrated knowledge with functional processes in assigned BU. Preferred - some experience as an incumbent worker Demonstrated working knowledge/experience using basic change management principals and approaches. Formal training preferred Understanding of emerging trends in ITSM, such as DevOps integration or automation. 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