Careers at Zebra

{"domain": "zebra.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"customContent": {"positionSections": [{"body": "<div class=\"row \">\n      <div class=\"carousel\">\n         <div class=\"row   \">\n            <div class=\"react-swipe-container carousel\" style=\"overflow: hidden; visibility: visible; position: relative;\">\n               <div style=\"overflow: hidden; position: relative; width: 2934px;\">\n                  <div data-index=\"0\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(0px, 0px) translateZ(0px); width: 978px; left: 0px;\">\n                     <div class=\"col-md-4 related-blog \">\n                        <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fblog.html\" target=\"_blank\" rel=\"noopener\">\n                           <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background-size: contain !important; background: url(&quot;https://www.zebra.com/content/dam/zebra_new_ia/en-us/zebra_dam/photography/web-production/0001/retail-photography-website-blog-store-wfc-voice-incoming-call-ec50-web-1280x270.jpg&quot;) no-repeat;\"></div>\n                           <p class=\"blog-timestamp\"> </p>\n                           <h3 class=\"blog-title\">\n                              <div class=\"clamp-lines \">\n                                 <div>Blog | Zebra</div>\n                              </div>\n                           </h3>\n                           <span class=\"blog-description\">\n                              <div class=\"clamp-lines \">\n                                 <div>Our blog is the go-to industry resource for thought provoking content from across ...</div>\n                              </div>\n                           </span>\n                        </a>\n                     </div>\n                     <div class=\"col-md-4 related-blog \">\n                        <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra.html\" target=\"_blank\" rel=\"noopener\">\n                           <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background-size: contain !important; 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background: url(&quot;https://www.zebra.com/content/dam/zebra_new_ia/en-us/corporate-and-brand/csr/video-website/csr-video-website-sustainability-en-us.mp4/jcr:content/renditions/cq5dam.thumbnail.319.319.png.transform/image-small/image.png&quot;) no-repeat;\"></div>\n                           <p class=\"blog-timestamp\"> </p>\n                           <h3 class=\"blog-title\">\n                              <div class=\"clamp-lines \">\n                                 <div>Corporate Social Responsibility | Zebra</div>\n                              </div>\n                           </h3>\n                           <span class=\"blog-description\">\n                              <div class=\"clamp-lines \">\n                                 <div>Zebra's Corporate Social Responsibility (CSR) Program focuses on environmental, soci...</div>\n                              </div>\n                           </span>\n                        </a>\n                     </div>\n                  </div>\n                  <div data-index=\"1\" style=\"float: left; 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href=\"http://www.zebra.com/us/en/about-zebra/newsroom/press-releases/2020/fast-company-names-zebra-to-best-workplace-for-innovators.html\">Awards</a></li>\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/us/en/solutions.html\">Solutions</a></li>\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/us/en/products.html\">Products</a></li>\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/us/en/services.html\">Services</a></li>\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/us/en/support-downloads.html\">Support and Downloads</a></li>\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/us/en/partners.html\">Partners</a></li>\n            </ul>\n          </li>\n          <li class=\"dropdown\">\n            <a target=\"_blank\" href=\"#\" class=\"dropdown-toggle\" data-toggle=\"dropdown\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\">Life at Zebra<span class=\"caret\"></span></a>\n   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target=\"_blank\" href=\"#\" class=\"dropdown-toggle\" data-toggle=\"dropdown\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\">Careers at Zebra<span class=\"caret\"></span></a>\n            <ul class=\"dropdown-menu\">\n              <li><a target=\"_blank\" href=\"http://www.linkedin.com/pulse/interview-flexible-working-hours-standard-worklife-world-hyb%25C3%25A1%25C5%25A1kov%25C3%25A1/?trackingId=uBxTkXBTR%2FGaD5ddd3yNIw%3D%3D\">Flexible Work & Zen</a></li>\n              <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/corporate-social-responsibility/social/people.html\">Gen Z</a></li>\n              <li><a target=\"_blank\" href=\"https://www.linkedin.com/pulse/social-network-corporate-education-your-development-can-hyb%C3%A1%C5%A1kov%C3%A1/\">Education</a></li>\n              <li><a target=\"_blank\" href=\"https://www.youtube.com/watch?v=I7LL_DSSKs0\">Internships</a></li>\n            </ul>\n          </li>\n          <li class=\"dropdown\">\n            <a target=\"_blank\" href=\"#\" class=\"dropdown-toggle\" data-toggle=\"dropdown\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\">Interviewing at Zebra<span class=\"caret\"></span></a>\n            <ul class=\"dropdown-menu\">\n              <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/careers.html\">Hiring Process</a></li>\n              <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/careers/workplace-accommodations.html\">US EEO Policy and NA Accessibilty Assistance page</a></li>\n            </ul>\n          </li>\n          <li><a href=\"https://careers.zebra.com/careers/join\">Join our Talent Network</a></li>\n        </ul>\n      </div><!-- /.navbar-collapse -->\n    </div><!-- /.container-fluid -->\n  </nav>", "footer": "<h3 style=\"text-align: center;\"><span style=\"color: #808080;\"><strong>&copy; 2022 Zebra Technologies. All Rights Reserved.</strong></span></h3><h3 style=\"text-align: center;\"> </h3><h3 style=\"text-align: center;\"><span style=\"color: #808080;\"><strong>Zebra is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by law.</strong></span></h3>"}, "custom_style": {"font": "https://fonts.googleapis.com/css?family=Poppins%7CVarela+Round&display=swap", "css": "#eightfold-chatbot .open-chat-bot .chat-bot-title{ margin-right:30px!important;} #eightfold-chatbot .botui-actions-buttons-button.reset-button {\n    background-color: transparent!important; color: #146DA6!important;\n} .botui-actions-buttons-button.something-else {\n    background-color: white!important;\n} .jumbotron {\n    text-transform: capitalize!important;\n}#EFSmartApplyContainer .hero-image {\nmargin-bottom: 30px!important;\n} .navbar-nav 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class=\"container-fluid\">\n      <!-- Brand and toggle get grouped for better mobile display -->\n      <div class=\"navbar-header\">\n        <button type=\"button\" class=\"navbar-toggle collapsed\" data-toggle=\"collapse\" data-target=\"#bs-example-navbar-collapse-1\" aria-expanded=\"false\">\n          <span class=\"sr-only\">Toggle navigation</span>\n          <span class=\"icon-bar\"></span>\n          <span class=\"icon-bar\"></span>\n          <span class=\"icon-bar\"></span>\n        </button>\n        <a class=\"navbar-brand\" href=\"https://careers.zebra.com/careers\" style=\"color: rgb(0, 0, 0);\">\n            <img src=\"https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar\" alt=\"eightfold-logo\">\n        </a>\n      </div>\n  \n      <!-- Collect the nav links, forms, and other content for toggling -->\n      <div class=\"collapse navbar-collapse\" id=\"bs-example-navbar-collapse-1\">\n        <ul class=\"nav navbar-nav\">\n            <li 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aria-haspopup=\"true\" aria-expanded=\"false\">Life at Zebra<span class=\"caret\"></span></a>\n            <ul class=\"dropdown-menu\">\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/us/en/about-zebra/careers/benefits.html\">Benefits</a></li>\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/us/en/about-zebra/company-information/corporate-social-responsibility.html\">Corporate Social Responsibility</a></li>\n              <li><a target=\"_blank\" href=\"https://www.zebra.com/content/dam/zebra_new_ia/en-us/corporate-and-brand/compliance/policy-environment/zebra-report-sustainability-accounting-standards-board-en-us.pdf\">Inclusion and Diversity</a></li>\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/us/en/blog.html\">Zebra Blog</a></li>\n              <li><a target=\"_blank\" href=\"http://www.zebra.com/content/dam/zebra_new_ia/en-us/corporate-and-brand/compliance/policy-environment/zebra-cdp-verification-statement-2020.pdf\">External verification of our carbon emissions</a></li>\n            </ul>\n          </li>\n          <li class=\"dropdown\">\n            <a target=\"_blank\" href=\"#\" class=\"dropdown-toggle\" data-toggle=\"dropdown\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\">Careers at Zebra<span class=\"caret\"></span></a>\n            <ul class=\"dropdown-menu\">\n              <li><a target=\"_blank\" href=\"http://www.linkedin.com/pulse/interview-flexible-working-hours-standard-worklife-world-hyb%25C3%25A1%25C5%25A1kov%25C3%25A1/?trackingId=uBxTkXBTR%2FGaD5ddd3yNIw%3D%3D\">Flexible Work & Zen</a></li>\n              <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/corporate-social-responsibility/social/people.html\">Gen Z</a></li>\n              <li><a target=\"_blank\" href=\"https://www.linkedin.com/pulse/social-network-corporate-education-your-development-can-hyb%C3%A1%C5%A1kov%C3%A1/\">Education</a></li>\n              <li><a target=\"_blank\" href=\"https://www.youtube.com/watch?v=QtANBvLvzDk\">Internships</a></li>\n            </ul>\n          </li>\n          <li class=\"dropdown\">\n            <a target=\"_blank\" href=\"#\" class=\"dropdown-toggle\" data-toggle=\"dropdown\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\">Interviewing at Zebra<span class=\"caret\"></span></a>\n            <ul class=\"dropdown-menu\">\n              <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/careers.html\">Hiring Process</a></li>\n              <li><a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/careers/workplace-accommodations.html\">US EEO Policy and NA Accessibilty Assistance page</a></li>\n            </ul>\n          </li>\n<li><a href=\"https://zebra.icims.com/icims2/servlet/icims2?module=Root&action=samlAuthnRequest&RelayState=https://intranet-zebra.icims.com/r.jsp\" target=\"_blank\">Internal Employee Job Portal</a></li>\n          <li><a href=\"https://careers.zebra.com/careers/join\">Join our Talent Network</a></li>\n        </ul>\n      </div><!-- /.navbar-collapse -->\n    </div><!-- /.container-fluid -->\n  </nav>", "footer": ""}, "custom_style": {"css": "#EFSmartReferContainer .position-details .col-md-8 { width: 100%; } /* Removing default navbar from the thank you for applying screen */\n#EFSmartApplyContainer .navbar {    \n    display: none!important;\n}\n\n#eightfold-chatbot .open-chat-bot .chat-bot-title{\n    margin-right:30px!important;\n}\n\n/* changing chatbot colours, START */\n#eightfold-chatbot .botui-actions-buttons-button.reset-button {\n    background-color: transparent!important;color: #146DA6!important;\n}\n\n#eightfold-chatbot .botui-actions-buttons-button.something-else {\n    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Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA) and the United Kingdom is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/refer", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": false}, "positions": [{"id": 343615506192, "name": "Technical Customer Support, I", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1695660720, "t_create": 1695364800, "ats_job_id": "104406", "display_job_id": "104406", "type": "ATS", "id_locale": "104406-en", "job_description": "Troubleshoots problems with appropriate applications, products and vendors. Develops an understanding of multiple applications and platforms. Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers Fully documents customer interactions in real-time Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments Identifies and escalates complex problems under direct supervision Works on a limited variety of problems of limited scope using defined procedures and practices Collaborates with fellow technicians and supervisor to solve problems Familiarizes self with new technologies, products and platforms Support global customers Rotational shifts Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred 1-3 years demonstrated working experience required Basic computer literacy with a working knowledge of the Microsoft Office Package Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers Demonstrates strong customer service and communication skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343615506192", "isPrivate": false}, {"id": 343615471628, "name": "Senior Manager Customer Support", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1699225860, "t_create": 1695178140, "ats_job_id": "104383", "display_job_id": "104383", "type": "ATS", "id_locale": "104383-en", "job_description": "Supports the effective operation of the Customer Support Team. Executes and enables strategic policies and establishes and assures adherence to managing costs and supporting the development of staff and processes Establishes operational objectives and work plans and manages the activities and exercises full supervision of a large team or multiple smaller teams with responsibilities for driving results. Owns all talent acquisition to support the team's success Works directly with business stakeholders to handle and resolve critical and complex escalations from all points of contact, including customer, partner and internal parts of the organization. Acts as an escalation point to analyze and interpret customer concerns Ensures resources maintain compliance with quality process and standards and reports analytics and identifies key needs within the structure of the team to maintain the support provided Manages and champions trainings to improve knowledge of the support team; ensures agents are properly trained and able to provide accurate and responsive solutions Estimates timeframes for complex projects and manages the completion of assignments within specified time, quality, and cost parameters Identifies strategies for process improvement and verification activities; develops and applies quality improvement techniques Assumes responsibility for the team development and support, including implementation and documentation of new projects and merging existing support with new business requirements Demonstrates excellent customer service, communication and problem solving skills Advanced Degree Minimum 12 years' experience including minimum 2 years management experience Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook Customer service values/orientation Advanced knowledge of the region and/product lines supported Strong leadership skills coupled with a desire and ability for continuous learning/self-development Role model level professional work behaviors (attendance, teamwork, time management) Strong communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate presentation skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343615471628", "isPrivate": false}, {"id": 343615487892, "name": "Technical Customer Support, II", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1695630000, "t_create": 1695272880, "ats_job_id": "104398", "display_job_id": "104398", "type": "ATS", "id_locale": "104398-en", "job_description": "Troubleshoots problems with appropriate applications, products and vendors. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers Fully documents customer interactions in real-time; may author content for review Solves problems in a timely manner using full understanding of the product functions and features and customer environment Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes Manages multiple tickets related a spectrum of technical problems Collaborates with fellow technicians and supervisor to solve complex problems Bachelor's degree required 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers Demonstrates leadership qualities Demonstrates strong customer service and communication skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343615487892", "isPrivate": false}, {"id": 343615602750, "name": "Technical Customer Support, II (Night Shift)", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1698379020, "t_create": 1695705780, "ats_job_id": "104424", "display_job_id": "104424", "type": "ATS", "id_locale": "104424-en", "job_description": "Provide Level 2 technical support, including issue resolution and Zebra hardware/software system support assistance to customers, resellers, end users and Zebra Associates. Provide Level 2 timely and accurate technical assistance/support via phone and email to customers, partners and Zebra Associates on respective SME product lines by using standard support tools and existing guidelines. Provides second level support to front line Level 1 support representatives by fielding questions and providing technical direction on support issues, product compatibility, and customer configurations. Facilitates Systemic Problem Reports (SPR) to the Engineering Department maintaining communications with engineering and the customer until resolution. Provides technical training for Level 1 support personnel and ongoing mentoring. Contributes, reviews and approves knowledgebase content for use by internal support staff and external support channels. Establishes and maintains relationships with Sales Engineer, Account Team, Customer Experience Manager, Product Engineering and Product Management team. Ensures proper software/hardware diagnostics and debug tools/knowledge are available to all technical associates. Provides regular case updates and reporting on support cases as required by Supervisor and Management. Participates in new product trainings, beta programs and cascading down to the team by providing new product information and knowledge sharing to the team. Perform additional duties and responsibilities as assigned by Supervisor/Manager. 1. Associates Degree or Professional Technical Certification in Information Technology/Computer Science/Networking with more than 3 years of system troubleshooting experience directly related career experience. Mobile Computing technologies & Web-based Server-client programming knowledge including programming with Visual Studio with .NET and C/C++, Java, SQL, Xamarin, Android Development; developing innovative IT solutions for Android, IOS, Windows 10, Windows Mobile/Windows CE mobile devices; mobile device configuration via registry keys, DLL's, API's; SDK; Bluetooth, WIFI, NFC and GPS technologies. Barcode/RFID Scanning technologies including RS-232, Keyboard Wedge, Wand Emulation, Scanner Emulation, USB, Bluetooth and Synapse, scan engine integration knowledge, Barcode symbology, 1D/2D Laser and imaging (digital picture) technology. Networking knowledge: TCP/IP, Cisco router/switch infrastructure, Network trace analysis, VOIP, 802.11 WIFI IEEE standards, WLAN topologies and site survey, GSM/LTE communications. Enterprise Printer technologies: Enterprise Thermal and Direct Thermal printer knowledge, Enterprise Printer drivers, configuration or repair knowledge, Printer application software interface programming knowledge (API, SDK programming), Enterprise colour printer or card printer management. 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