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{"domain": "zebra.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"customContent": {"positionSections": [{"body": " <div class=\"row \">\n <div class=\"carousel\">\n <div class=\"row \">\n <div class=\"react-swipe-container carousel\" style=\"overflow: hidden; visibility: visible; position: relative;\">\n <div style=\"overflow: hidden; position: relative; width: 2934px;\">\n <div data-index=\"0\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(0px, 0px) translateZ(0px); width: 978px; left: 0px;\">\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fblog.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url("https://www.zebra.com/content/dam/zebra_new_ia/en-us/zebra_dam/photography/web-production/0001/retail-photography-website-blog-store-wfc-voice-incoming-call-ec50-web-1280x270.jpg") no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>Blog | Zebra</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Our blog is the go-to industry resource for thought provoking content from across ...</div>\n </div>\n </span>\n </a>\n </div>\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url("https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718309335::zebra2") no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>About Zebra Technologies Corporation</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Gain a performance edge by intelligently connecting people, assets, and data with...</div>\n </div>\n </span>\n </a>\n </div>\n <div class=\"col-md-4 related-blog \">\n <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra%2Fcompany-information%2Fcorporate-social-responsibility.html\" target=\"_blank\" rel=\"noopener\">\n <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url("https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718397549::image3") no-repeat;\"></div>\n <p class=\"blog-timestamp\"> </p>\n <h3 class=\"blog-title\">\n <div class=\"clamp-lines \">\n <div>Corporate Social Responsibility | Zebra</div>\n </div>\n </h3>\n <span class=\"blog-description\">\n <div class=\"clamp-lines \">\n <div>Zebra's Corporate Social Responsibility (CSR) Program focuses on environmental, soci...</div>\n </div>\n </span>\n </a>\n </div>\n </div>\n <div data-index=\"1\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(978px, 0px) translateZ(0px); width: 978px; left: -978px;\"> </div>\n <div data-index=\"2\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(978px, 0px) translateZ(0px); width: 978px; left: -1956px;\"> </div>\n </div>\n </div>\n </div>\n <div class=\"row \">\n <div class=\"carousel-dots text-center\"></div>\n <div class=\"carousel-dots-counter\">1/1</div>\n </div>\n </div>\n </div>\n", "title": "Recommended Articles For You"}]}, "page_image": "https://static.vscdn.net/images/careers/demo/zebra/1656688890::page_image", "showUploadResumeModal": 1, "uploadResumeModal": {"title": "Welcome to Zebra's Career Site", "subtitle": "Let us help you streamline your search. 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", "title": "Health & Well-Being", "icon": "fa-heartbeat"}, {"title": "Financial Future", "description": "Retirement benefits, Discounted Employee Stock Purchase Program and other resources to help you reach your long term financial goals.", "icon": "fa-piggy-bank"}, {"title": "Work-Life Balance", "description": "Paid time off and flexible work arrangements that allow you to integrate work and home. Relax, recover, care for family members, honor personal commitments, and more. ", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion & Diversity", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 343622131815, "name": "Business Process Analyst, II", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Corporate and Business Services", "business_unit": "Global Supply Chain and Repair", "t_update": 1728074100, "t_create": 1724758560, "ats_job_id": "107040", "display_job_id": "107040", "type": "ATS", "id_locale": "107040-en", "job_description": "Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma) Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU Conducts root cause analysis of process failures Captures current challenges, desired outcomes and recommendations Documents agreements and owns drafting and revision of new/updated business processes in assigned business unit Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts May train incumbent employees in new process flow/requirements Measures and reports on success of new/revised processes in the BU May organize, lead and facilitate cross-functional project teams in process improvement efforts Provides consultation on the use of re-engineering techniques to improve process performance and product/service quality Performs cost and benefit analyses Bachelor's degree 2-5 years experience Fluent level of English (written and verbal) as well as local language as applicable Six Sigma Yellow Belt preferred or in progress Familiarity with functional processes in assigned BU. Preferred - some experience as an incumbent worker Demonstrated working knowledge/experience using basic change management principals and approaches. 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Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts May train incumbent employees in new process flow/requirements Measures and reports on success of new/revised processes in the BU. Reporting may include presentations to mid to senior level audiences Provides consultation on the use of re-engineering techniques to improve process performance and product/service quality Performs cost and benefit analyses Key Responsibilities: Assessment and Strategy Development: Conduct current state assessments of ITSM processes and provide recommendations to enhance efficiency and effectiveness. Process Design and Implementation: Lead the design and implementation of ITSM processes, including Incident Management, Change Management, Problem Management, Service Request Fulfillment, and Configuration Management. Tool Evaluation and Selection: Evaluate ITSM tools and software solutions to meet client requirements and assist with the selection and implementation of these tools. Training and Knowledge Transfer: Develop and deliver training programs for ITSM processes and tools to client staff, ensuring knowledge transfer and best practices are communicated effectively. Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to align ITSM processes with organizational goals and objectives. Continuous Improvement: Establish and foster a culture of continuous improvement within ITSM processes, utilizing metrics and KPIs to measure success and drive process optimization. Documentation and Reporting: Create comprehensive documentation of ITSM processes, workflows, and procedures; provide regular reporting on project status, engagement results, and key performance metrics. Project Management: Manage multiple projects and timelines effectively, ensuring on-time delivery and adherence to client expectations. Education: Bachelor's degree in Computer Science, Information Technology, or related field; Experience: 5+ years of experience in IT service management, consulting, or a similar role; demonstrated expertise in implementing ITSM frameworks and processes. Technical Skills: Knowledge of ITIL framework, and familiarity with Agile methodologies. Analytical Skills: Strong analytical and problem-solving capabilities; ability to assess complex situations and provide actionable recommendations. Communication Skills: Excellent verbal and written communication skills; able to convey complex concepts in a clear and concise manner to technical and non-technical stakeholders. Interpersonal Skills: Strong interpersonal and relationship-building skills; ability to work collaboratively in a team-oriented environment. Strong project management skills, adept at leading multiple, concurrent projects ensuring timely delivery and adherence to quality standards. Excellent analytical skills with a focus on problem-solving and process optimization. Exceptional communication abilities, capable of clearly conveying complex concepts to diverse audiences. Effective at building and maintaining strong collaborative relationships with stakeholders and team members. Qualifications: Bachelor's degree of Science in Computer Science 5-8 years experience ITIL ITSM Six Sigma Green Belt preferred or in progress Demonstrated knowledge with functional processes in assigned BU. Preferred - some experience as an incumbent worker Demonstrated working knowledge/experience using basic change management principals and approaches. Formal training preferred Understanding of emerging trends in ITSM, such as DevOps integration or automation. 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You will have to: Assist engineers in the designs of new products Research new components and validate prototypes Review schematics of new designs Troubleshoot and perform electrical qualification on new cards Prepare systems for environmental chamber tests and electromagnetic compliance Preparer les systemes pour les essais en chambre environnementale et la conformite electromagnetique Current enrollment in an undergraduate degree program in electrical engineering with an expected graduation date by December 2027 Basic electronics knowledge (high speed digital, analog circuit, etc ) Resourceful Ability for practical work A good knowledge of both French and English is highly preferred Inscription actuelle a un programme de premier cycle en genie electrique avec une date d'obtention du diplome prevue d'ici decembre 2027 Connaissances de base en electronique (numerique haute vitesse, circuit analogique, etc...) 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