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Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 343623442717, "name": "Sales Operations Analyst, II", "location": "Bogota, Colombia", "locations": ["Bogota, Colombia", "Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1736773680, "t_create": 1731594600, "ats_job_id": "107718", "display_job_id": "107718", "type": "ATS", "id_locale": "107718-en", "job_description": "Works with sales to gather report requirements and deliver desired information. 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Develop and foster positive relationships with key internal and external stakeholders, including Implement process improvements that drive continuous improvement, business efficiency, cost reduction and enhanced customer experience/CSAT, in accordance with established organizational vision & strategy. Develop and present routine business updates internally to senior management through monthly reports, quarterly business reviews, and operations reviews, and externally to partners and distributors Working knowledge of Zebra's solution portfolio Bachelor's degree strongly preferred Preferred Work Experience (years): 5 to 10 years of experience including a minimum 4-5 years management experience. Prior operations management experience strongly preferred. Operations management expertise, including order management and contracts. Process management / process engineering skills / experience Expert knowledge of order management, billing and entitlement management. High proficiency with Microsoft business applications including Word, Excel and Outlook Strong prioritization skills Strong problem-solving skills Strong communication & presentation skills. Data reporting and interpretation skills Fluent level of English (written and verbal); knowledge of other local languages a plus Master's degree Fluent English Skills - C1/C2 -proficient. Process Optimization: Ability to analyze and streamline order processes for efficiency and customer satisfaction. Data Analysis: Proficiency in analyzing data related to order fulfillment, customer behavior, and performance metrics. Familiarity with Order Management Systems: Knowledge of software and tools used in order processing and management. Budget Management: Skills in managing budgets related to order fulfillment and customer experience initiatives. Team Management: Ability to lead and motivate teams, fostering a collaborative work environment. 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Works cross-functionally with sales, product business units and marketing to build value-engineering, commercial intelligence and product feedback to drive product roadmap and price to win. Ensures best practices are adopted for product use. Manage a team of Customer Success Executives to support customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy Create coverage model and staffing plan in conjunction with growth and regional sales AM / Specialists / Partner coverage models. Activate cross-functional collaboration framework for team to provide voice of the customer to drive key product quality, roadmap and operational process requirements to PLM/Eng and Service/Cloud Ops teams Set quota targets for CS Executive and Specialist teams including joint shared cross-sell/upsell targets with regional sales. Develop renewal/churn bookings and revenue targets for annual planning and provide regular monthly/quarterly financial forecast and outlooks to drive into regional sales and business unit updates. Manage OpEx budget including expected SIP attainment and T&L. Facilitate customer business and operations reviews and participate in success or calls to action plans as needed for key strategic customer retention. Provide commercial coaching and approve deals to ensure optimized price-to-win and GM attainment as well as manage commercial risk, non-standard T's & C's for renewals and crosssell/upsell. Create customer health score, call to action and success plan playbooks for use by the team. Partner with IT, Sales Ops and Customer Success Analytics leaders to optimize sales processes and drive maximum visibility of customer lifecycle and health scores through SFDC / Gainsight and other toolsets Bachelor's degree required, Master's Degree or relevant experience preferred. + 5-8 + years work experience with sales and / or customer success experience preferred Must be fluent in both English and Spanish (written and verbal) Must have experience managing a team in a global enviroment Strong knowledge of business challenges / enterprise landscape Deep financial acumen and commercial skills Proven organizational design and talent development capabilities. CDMX, Condesa To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. 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Leads the team to ensure high work partner and employee satisfaction, process efficiency, and strong compliance. Manages the day-to-day administration to ensure workflows and processes are completed timely, consistently, and accurately. Serves as point of escalation for the regional team and handles complex and sensitive service-related issues. Drives reporting, data management, and data audits. Prepares weekly KPIs and monitor performance. Partners to support HR Programs and lead improvements. Executes HR strategy and drives employee and manager self-service by creating new tools, processes, and procedures. Ensures compliance with all regional employment laws, regulations, policies, procedures, and guidelines, including SOX compliance. Manages audit inquiries and conducts self-audits. Leads the onboarding process from offer acceptance until employee first day to ensure a positive candidate and manager experience. 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