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", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion, Belonging & Community", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "PersonalizationBar": {"hide_find_jobs_button": true}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "positions": [{"id": 343636707760, "name": "Repair Services Associate, II - Day shift", "posting_name": "Repair Services Associate, II - Day shift", "location": "Buffalo Grove, Illinois, United States", "locations": ["Buffalo Grove, Illinois, United States"], "hot": 0, "department": "Manufacturing", "business_unit": "Global Supply Chain and Repair", "t_update": 1773004260, "t_create": 1765981800, "ats_job_id": "110694", "display_job_id": "110694", "type": "ATS", "id_locale": "110694-en", "job_description": "Performs and understands a variety of tasks associated with servicing customer product. Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement. Creates work instructions, check sheets, or other process documentation. Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement. Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs. Trains associates in basic work assignments and shares information with the team in regards to new learnings. 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Has the ability to run required daily reports and coordinate work strategies for all associates. Performs outbound staging and packing in accordance with site policies. Executes ERP system transactions on outbound and inbound shipments. Updates FMS for parcel and freight shipments. Learns to use handheld RF scanners and Warehouse Management System to fulfill orders. Maintains inventory accuracy. Handles and controls hazardous material on both inbound and outbound. Complies with 5S safety, housekeeping practices, and regulations. Completes all required safety training and follows protocol in all risk situations. Uses Personal Protective Equipment (PPE) appropriate to tasks at hand. Lifts up to 75 pounds unassisted. Certification on powered industrial trucks including work assist vehicle (WAV), off the ground order picker (up to 35' off the ground), reach truck, dock stocker and powered pallet jacks. Creates repair RMA's, manages receiving and shipment issues within repair systems. Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes. Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors. Creates expense orders for internal repair consumption. Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement. Creates work instructions, check sheets, or other process documentation. Trains associates in basic work assignments and shares information with the team in regards to new learnings. May obtain training in other areas of safety (i.e. fire extinguisher use). Possesses full product knowledge within a subset of a product families. Solid understanding of Lean Manufacturing concepts (i.e. types of waste, cycle and takt time, Kanban, kaizen, FIFO, JIT, Poka yoke, line balancing, etc). Performs work method analysis and develops best practices for a variety of operations along with setting standard work times. Learns and develops ability to analyze data from reports to make business decisions related to work force utilization (i.e. line balancing, OT, etc). Ability to develop accurate and detailed work method documentation. Learns and develops familiarity with the concepts of basic statistics (i.e. normal distribution, variance, and basic SPC) and can apply them to business needs. Demonstrates innovative and creative ideas in managing safety in the workplace. Leads by example in terms of safe working behaviors and in emergency situations (i.e. fire alarm evacuations). Learns and develops knowledge of industry standards for operational safety topics (i.e. handling hazardous materials and chemicals). Develops and implements corrective actions in response to safety and 5S audit findings. Understands the goals, objectives, and priorities of other areas of the department and supports to align resources to those priorities. Develops training content and or courses and delivers training to other associates. Assists logistics leaders with daily work load management, employee communications, and other leadership aspects of the operation. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes. Represents the unit on project teams and may perform in project leadership role on projects of moderate scope and impact. Resolves a diverse range of moderately complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Typically required to interpret and frame information for presentation to varied audiences. Typically has contact with internal or external stakeholders in order to resolve moderately complex problems. Full knowledge of ISO requirements and demonstrated ability to ensure compliance with external auditors. Minimum Requirments: Adjusting or move objects up to 75 pounds in all directions. Operate a Stand-up forklift. Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.) High School Diploma or GED Basic computer literacy, with knowledge of software including Microsoft Office, Warehouse Management systems, and ERP system. Full knowledge of job-related policies and procedures as well as corporate policies and procedures that may impact role functioning. Requires full knowledge of own area of functional responsibility. Effectively distributes work, providing performance guidance as needed. Proficient understanding of the use of a desktop. Can read a tape measure. Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! 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Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement. Creates work instructions, check sheets, or other process documentation. Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement. Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs. Trains associates in basic work assignments and shares information with the team in regards to new learnings. 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Define program scope, technical requirements, and metrics to measure success. Responsible for the execution of multiple large-scale transfer programs/products. Implement program plans while ensuring expenses remain within budget and funds are not allocated to unrelated items. Adhere to the purchase order (PO) process, ensuring POs are created and approved before placing orders. Analyze and interpret data to identify process improvement and automation opportunities within the network execution organization, such as improving processes, templates, and systems. Use continuous improvement methodologies like Lean Six Sigma to improve Network Execution processes. Lead the day-to-day execution of network programs, coordinating activities across various technical and business teams. Manage project timelines, deliverables, and dependencies to ensure timely completion. Monitor program performance, track progress against goals, and implement corrective actions when necessary. Interface with internal and external stakeholders to develop executable program plans from ambiguous requirements. Collaborate with cross-functional teams, business partners, and vendors to ensure alignment and support. Clearly communicate program status, risks, and issues to management and relevant stakeholders. Identify potential risks and develop mitigation plans to ensure program success. Troubleshoot and resolve issues during program execution, removing barriers for the project team. Ensure consistency and adherence to quality standards and best practices throughout program implementation. Assume accountability (both self and for the indirect project team) for program success against objectives. Gather status updates from the project team and consolidate inputs into a unified status report. Provide regular updates to senior management as required. Ensure milestone alignment with key leaders before advancing the program. Provide functional leadership for Program Management teams, including mentoring and advising junior Program Managers. Prepare and persuasively present status updates and other deliverables to senior-level audiences. Independently engage additional resources as needed to address obstacles or delays. Proactively recommend solutions for issue resolution. Bachelor's degree in a related field, MS preferred with 8+ years' experience, plus experience leading teams Proven experience in project and program management, including building business cases and managing large-scale Manufacturing transfer programs/products. Proven experience in manufacturing operations, including design process to build products, manufacturing process optimization using LSS tools, using data and analytics to find solutions to business problems and working with cross functional teams to meet metrics for quality, deliver lead time and cost reduction. Experience working with JDM's. Expertise in Pivot tables, Power Query, Power BI Effective in presenting and communicating (both verbal and written) and facilitating discussions with peers and senior-level audiences. Proficient in MS Office or similar tools.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343635956964", "isPrivate": false}, {"id": 343636755610, "name": "Manager Technical Program Management", "posting_name": "Manager Technical Program Management", "location": "Holtsville, New York, United States", "locations": ["Holtsville, New York, United States", "Mississauga, Ontario, Canada", "Lincolnshire, Illinois, United States", "Mississauga, ON, Canada", "Lincolnshire, IL, USA"], "hot": 0, "department": "Engineering", "business_unit": "Products and Solutions", "t_update": 1772904540, "t_create": 1766375520, "ats_job_id": "110723", "display_job_id": "110723", "type": "ATS", "id_locale": "110723-en", "job_description": "Drive execution of technical security solutions inclusive of concept definition, requirements validation, architecture specification, and governance compliance to our Product and Solutions Lifecycle Management framework. Work closely with executives, engineering leaders, and the information security officers to define and maintain the strategic security program roadmap and rollout plan. Manage a comprehensive portfolio of security initiatives, meticulously tracking dependencies between internal teams and external partners. Develop and maintain security program documentation, Key Risk Indicators (KRIs), and performance dashboards for executive and technical audiences. Coordinate work between hardware, software, and IT teams to ensure \"security-by-design\" principles are integrated throughout the product development lifecycle. Champion and embed security best practices across the entire Software Development Lifecycle (SDLC), implementing 'shift-left' principles such as threat modeling, automated security testing (SAST/DAST), and secure coding standards within the development process. Translate complex security standards and compliance requirements (e.g., ISO 27001, SOC2) into actionable engineering and reporting use cases. Functional leadership of program management teams with possible direct supervision of level 1, 2 and senior PM's. Independently drives team growth and development plans and supports individual's execution of development activities such as training, mentorships, and guiding growth opportunities for high potentials. Team leadership for scaled Agile cross-functional innovation teams. Contribute to and promote the development of agile skillset and capabilities within Zebra. Execute multiple limited scope projects simultaneously or a large program with senior manager's guidance utilizing modern project management methodologies to ensure maximum project effectiveness. Proven experience in driving digital transformation initiatives, with a strong understanding of AI and automation technologies and their application in enterprise solutions. Ability to translate customer problems into solution requirements. Leads creating cross functional workstreams and driving execution for sales enablement, development and deployment. Independently building relationships and working across all relevant areas of the solution business including Sales, Services, IT, Finance, Marketing, Product, Engineering, and Support. Works independently with business in defining proof of value and customer's return on investment. Organizes and presents business, technical and program reviews/status to Senior Leadership using digital media, dashboards and JIRA agile project management tools. Independently execute to program plan and budgets for multiple, large projects. Recommend corrective actions and implement changes. Identify and mitigate risks; develop and implement risk mitigation plans. Recognized as an \"expert\" in the business function and processes in which the program is operating. Demonstrates the ability to see cross-functional impacts of decisions and project plans and execution. Balances scope, schedule and budget considerations to adjust the project with minimal impact to the business. Understands the business objectives of the program and assumes personal accountability for success of the program against those objectives. May coach or act as escalation point for Senior Program Managers or grades below. Define strategic initiatives to align the business to agile product development. Assist in the development of business plans, strategies and approaches to take advantage of Initiate strategic partnerships with technology companies (including startups) that are developing adjacent new cutting-edge solution elements. Develop and protect intellectual property; be well versed with IP fundamentals. Bachelor's degree ideally Engineering, Computer Science or Cyber Security degree, or related technical BS Degree. 8+ years of technical program management experience including minimum 2 years as team leader/ supervisor. Technical program management experience working directly with security engineering teams in fast paced environment. Experience in managing cyber security programs like vulnerability management, asset management, risk management, data security, access control and governance programs. Hands-on experience with reporting platforms (e.g. Power BI) and PMO tools such as Jira and Confluence. Master's degree preferred. Certifications such as CISSP, CISM, PgMP, PMP, CSM, Six Sigma or similar In depth knowledge of security concepts and Security Development Life Cycle (SDLC) Experience in leading multiple complex projects or programs simultaneously, programs involving security governance, risk, and compliance frameworks (e.g., NIST, ISO 27001, EU AI Act) Experience at developing tools and reports to demonstrate current situation, progress, tracking and risks. Experience driving change transformation in complex projects, especially security-related improvements, with associated KPIs/SLAs and demonstrated improvements Experience influencing without direct authority at senior levels internal and external to the PMO and Engineering organization.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636755610", "isPrivate": false}, {"id": 343636641262, "name": "AVS Retail Vertical Solutions Management", "posting_name": "AVS Retail Vertical Solutions Management", "location": "Holtsville, New York, United States", "locations": ["Holtsville, New York, United States", "Lincolnshire, Illinois, United States", "Lincolnshire, IL, USA"], "hot": 0, "department": "Engineering", "business_unit": "Products and Solutions", "t_update": 1771626600, "t_create": 1765386900, "ats_job_id": "110633", "display_job_id": "110633", "type": "ATS", "id_locale": "110633-en", "job_description": "Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally. Come make an impact every day at Zebra. The Asset Visibility Services (Scan, Print, and Supplies Products) Retail Vertical Solutions Product Manager is at the forefront of driving innovation, creating value, and delivering tailored solutions across industry verticals. As a key member of this team, you will play a transformative role in shaping strategies, developing design solutions, and enabling growth within the Retail segment. This position requires a blend of strategic thinking, industry expertise, problem-solving capabilities, and a customer-centric approach to bridge the gap between market needs and organizational offerings. This is not a traditional role; it is a transformational opportunity to lead change, build impactful solutions, and collaborate across diverse teams to redefine how we engage with vertical markets. You will be a catalyst for innovation, transforming how Zebra's scanning, printing, and supplies are integrated and delivered to the retail market. Leverage data, technology, and insights to solve complex challenges and unlock new opportunities for our clients. This role involves defining product strategies, identifying growth opportunities, competitive threats, and leveraging market research and customer insights to expand market share. This role will work in close collaboration with the core product management teams to define and prioritize solutions-based roadmap. Location- ***Role is required to be onsite in Holtsville, NY, Lincolnshire, IL office (Hybrid- Minimum of 3 days in the office per week). Responsibilities: 1. Retail Vertical Strategy Development: Leverage existing Zebra market data, and conduct in-depth market research to identify trends, challenges, and opportunities within assigned vertical(s). Collaborate with senior leadership to define and refine go-to-market strategies that align with vertical-specific needs. Develop a deep understanding of client pain points, new use cases, regulatory environments, and competitive landscapes to shape solutions. 2. Solution Design and Innovation: Build strong relationships with internal and external stakeholders, including customers, partners, and industry influencers. Serve as a trusted advisor, providing thought leadership on how to navigate industry disruptions and capitalize on opportunities. Lead cross-functional workshops, design thinking sessions, and innovation labs to ideate and prototype solutions. Partner with cross-functional teams (e.g., product development, engineering, marketing, and sales) to co-create innovative, industry-specific solutions. Use data analytics and emerging technologies (e.g., AI, IoT, cloud) to develop forward-thinking solutions that address customer challenges. Act as the voice of the customer, ensuring solutions are tailored to meet industry-specific requirements and deliver measurable outcomes. 3. Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, including clients, partners, and industry influencers. Serve as a trusted advisor to clients, providing thought leadership on how to navigate industry disruptions and capitalize on opportunities. Lead cross-functional workshops, design thinking sessions, and innovation labs to ideate and prototype solutions. 4. Execution and Delivery: Oversee the end-to-end implementation of vertical AVS solutions, ensuring seamless execution and alignment with client expectations. Monitor solution performance, gather feedback, and refine offerings to maximize impact and scalability. Provide training and enablement support to sales and account teams to enhance their ability to articulate solution value. 5. Thought Leadership: Represent the AVS organization at industry events, conferences, and forums to showcase expertise and build brand credibility. Publish whitepapers, case studies, and blogs to highlight successful vertical solutions and insights. Stay ahead of industry trends, competitive movements, and regulatory changes to anticipate future needs. Qualifications: Required Qualifications: Bachelor's degree required 12+ years of experience including at least 3+ years overseeing product managers in related discipline or technology industry. Strong full lifecycle Product and Project Management experience Strong industry background/experience in Retail vertical strategy development Retail Software Solution design experience (inventory management) Strong proficiency in data analysis, market research, and utilizing insights. Preferred Qualifications: Master's degree preferred Excellent interpersonal skills with strong ability to interact with customers Strong communication skills including written, verbal and oral presentation skills as well as ability to effectively present information and respond to questions from senior management, managers, clients and customers. Excellent collaborator Ability to assess complex market landscapes and create focused, integrated product plans Attention to detail, and strong understanding of complex products and systems Deep understanding of financial concepts including P&L, balances sheets, and ROI models with delivery of product through defined objectives Multi-task and manage complex programs Advanced market knowledge in assigned product vertical, category or technology or solutions Highly creative with ability to think strategically and develop strategic/business plans The successful candidate will be a self-starter; this individual must be adaptable, persuasive, tenacious and perceptive and be able to execute a well-developed plan. Strong planning and execution skills Advanced analytical, problem solving and organizational skills Demonstrates good judgement in decision making, applies knowledge and experience to guide decisions Strong business acumen Excellent skills in Microsoft business applications including Word, Excel and PowerPoint Position Specific Information Travel Requirements: 25% Location- ***Role is required to be onsite in Holtsville, NY, Lincolnshire, IL office (Hybrid- Minimum of 3 days in the office per week). Come join our team! Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary: USD 157000.00 - USD 235400.00 Yearly Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636641262", "isPrivate": false}, {"id": 343637103603, "name": "Product Marketing, Senior - Enterprise Mobile Computing", "posting_name": "Product Marketing, Senior - Enterprise Mobile Computing", "location": "Holtsville, New York, United States", "locations": ["Holtsville, New York, United States", "Lincolnshire, Illinois, United States", "Lincolnshire, IL"], "hot": 0, "department": "Marketing", "business_unit": "Marketing", "t_update": 1772823960, "t_create": 1769199420, "ats_job_id": "110968", "display_job_id": "110968", "type": "ATS", "id_locale": "110968-en", "job_description": "Working with a cross-functional team, the incumbent will be responsible for immersing themselves in the competitive and commercial related marketplace, and developing the marketing plan, positioning, value proposition and messaging, sales enablement, and competitive analysis. Acts as marketing's single point of contact for a portion of the company's overall portfolio to various stakeholders -internal and external Owns product launch and lifecycle programs, working in alignment with business unit product management, regional sales, vertical marketing leads, channel marketing managers and field marketing managers Accountable for selective activation of global product marketing sourced content in marquee horizontal media outlets & events and targeted activation of inbound digital (SEO/SEM) campaigns for top tier products critical to the regional annual P&L Guides AR, PR, Social, and Corporate Communications programs for responsible product/solution. Ensures we deliver on strategy & messaging for products at key events Responsible for monitoring and driving organizational response to primary competitors' regional marketing campaigns, messaging, etc. Leads regional marketing participation and own marketing on product launch calls (global and regional) to ensure regional GTM readiness from a marketing perspective Influences promotional, incentive and rebate strategy as part of a holistic GTM plan to accelerate pipeline and drive additional commercial focus where needed in alignment with the overall GTM plan for the portfolio Manages content creation from inception through delivery, beginning with the value proposition definition in alignment with the business unit product management team, ensuring strong differentiation and positioning. 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Expertise in the healthcare industry, including knowledge of workflows, regulatory considerations, and market trends. Technical Skills - Uses advanced domain/solutions knowledge to competitive advantage Knowledge of Zebra - Provides input into development of business products/services; understands and follows multi-business protocols Sales Skills - Develops and adapts advanced sales strategies to unique customer needs; creates customer partnerships Managerial Skills - Often leads others in their development; provides input to policies and practices Business Acumen - Develops business solutions and directly addresses financial issues resulting in profitable revenue growth for Zebra; able to coordinate and present complete, complex solutions that meet customer needs and beat competition Market/customer Knowledge - Acts as a resource to customers based on intimate knowledge of relevant industries and needs Bachelors or equivalent experience 5+ years of applicable work experience Previous experience working at Epic Systems is highly preferred. This insider knowledge is critical for navigating the partnership effectively. A clinical background (e.g., nursing, informatics, or other clinical roles) is strongly desired to translate clinical workflows and end-user needs into impactful solutions. 3+ years of proven experience in a client-facing role such as strategic alliances, business development, or technical account management within enterprise software or healthcare tech. Demonstrable track record of meeting and exceeding performance metrics. Advanced degree preferred Uses advanced domain/solutions knowledge to competitive advantage Develops and adapts advanced sales strategies to unique customer needs; creates customer partnerships Often leads others in their development; provides input to policies and practices Business and Financial Impact - Responsible for revenue attainment, margins where appropriate, and personal expenses Relative Size and Scope - Average to high individual quota for business in like roles or strategic growth potential to be there within a year or two Strategic Impact for Zebra - High in near term; medium in mid-term Serve as the primary point of contact and relationship owner for 1-3 hyperscaler EHR partners, such as Epic, with a deep focus on understanding their business models, technology solutions, and strategic priorities. Build and maintain long-term, high-trust relationships with key stakeholders within the partner organizations, including executives, product managers, and technical leads. Develop and execute joint GTM plans with each partner, ensuring alignment with Zebra's healthcare strategy and revenue goals. Act as a trusted advisor to partners, providing insights into Zebra's product roadmap, Go-To-Market strategy, and vertical market opportunities in healthcare. 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Works cross-functionally with sales, product business units and marketing to build value-engineering, commercial intelligence and product feedback to drive product roadmap and price to win. Ensures best practices are adopted for product use. Manage a team of Customer Success Managers and Customer Success Specialists to support customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy Create coverage model and staffing plan in conjunction with growth and regional sales AM / Specialists / Partner coverage models. Activate cross-functional collaboration framework for team to provide voice of the customer to drive key product quality, roadmap and operational process requirements to PLM/Eng and Service/Cloud Ops teams Set quota targets for CS Executive and Specialist teams including joint shared cross-sell/upsell targets with regional sales. Develop renewal/churn bookings and revenue targets for annual planning and provide regular monthly/quarterly financial forecast and outlooks to drive into regional sales and business unit updates. Manage OpEx budget including expected SIP attainment and T&L. Facilitate customer business and operations reviews and participate in success or calls to action plans as needed for key strategic customer retention. Provide commercial coaching and approve deals to ensure optimized price-to-win and GM attainment as well as manage commercial risk, non-standard T's & C's for renewals and crosssell/upsell. Create customer health score, call to action and success plan playbooks for use by the team. Partner with IT, Sales Ops and Customer Success Analytics leaders to optimize sales processes and drive maximum visibility of customer lifecycle and health scores through SFDC / Gainsight and other toolsets Bachelor's degree required 10 + years experience in a direct customer success capacity or a mix of sales and customer success Must have management experience with leading leaders and experience leading complex solutions teams Strong knowledge of business challenges / enterprise landscape specifically in the Retail vertical Must come from the technology industry Must be based in the US. Talent located near a Zebra office will be expected to work a hybrid (x3 days/week in office) schedule. Willing to consider remote accommodations for talent not located within driving distance to a Zebra office. 25% travel to be expected. Master's Degree or relevant experience preferred. Vertical experience in Healthcare and/or Government. Experience with both hardware and software solutions. 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