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Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 343621989271, "name": "Sales Engineer Sr", "location": "Tokyo, Japan", "locations": ["Tokyo, Japan"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1734677160, "t_create": 1724148420, "ats_job_id": "106975", "display_job_id": "106975", "type": "ATS", "id_locale": "106975-en", "job_description": "Working with Account or Channel Management, owns development and execution of technology strategy. 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Provide timely and accurate post-sales technical assistance/support via phone, email or local in-country onsite support to customers, partners and Zebra Associates on respective SME product lines by using standard support tools and existing guidelines. Provides second level support to the Partners and front-line Level 1 support representatives by fielding questions and providing technical direction on support issues, product compatibility, and customer configurations. Facilitates Systemic Problem Reports (SPR) to the Engineering Department maintaining communications with engineering and the customer until resolution. Provides technical training for Level 1 support personnel and ongoing mentoring. Contributes, reviews and approves knowledgebase content for use by internal support staff and external support channels. Collaborate, establishes and maintains good relationships with Sales Engineer, Account Sales Team, Customer Experience Manager, Product Engineering and Product Management Team to promote teamwork in resolving customer issues. Ensures proper software/hardware diagnostics and debug tools/knowledge are available to all technical associates. Provides regular case updates and reporting on support cases as required by Supervisor and Management. Participates in new product trainings, beta programs and cascading down to the team by providing new product information and knowledge sharing to the team. Perform additional duties and responsibilities as assigned by Supervisor/Manager. Associates Degree or Professional Technical Certification in Information Technology/Computer Science/Networking with more than 5 years of system troubleshooting experience directly related career experience. 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures Knowledge in technical support and repair on Enterprise Laser or Thermal printer, mobile computing technologies in Android/IOS/Windows, RFID, Barcode Scanner technologies, wired/wireless troubleshooting, Network Protocol Analysis or MCSE/CCNA/CWNA certified with customer facing Technical Support experience will be added advantage. Enterprise Printer technologies: Enterprise Thermal and Direct Thermal printer knowledge, Enterprise Printer drivers, configuration or repair knowledge, Printer application software interface programming knowledge (API, SDK programming), Enterprise colour printer or card printer management. Mobile Computing technologies with knowledge in Operating System troubleshooting for Android, IOS, Windows 10, Windows Mobile/Windows CE mobile devices; mobile device configuration via registry keys, DLL's, API's; SDK; Bluetooth, WIFI, NFC and GPS technologies. Knowledge in Visual Studio with .NET and C/C++, Java, SQL, Xamarin, Android Development; developing innovative IT solutions would be a plus. Barcode/RFID Scanning technologies including RS-232, Keyboard Wedge, Wand Emulation, Scanner Emulation, USB, Bluetooth and Synapse, scan engine integration knowledge, Barcode symbology, 1D/2D Laser and imaging (digital picture) technology. 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