Careers at Zebra

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position: relative; width: 2934px;\">\n                  <div data-index=\"0\" style=\"float: left; position: relative; transition-property: transform; transition-duration: 0ms; transform: translate(0px, 0px) translateZ(0px); width: 978px; left: 0px;\">\n                     <div class=\"col-md-4 related-blog \">\n                        <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fblog.html\" target=\"_blank\" rel=\"noopener\">\n                           <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://www.zebra.com/content/dam/zebra_new_ia/en-us/zebra_dam/photography/web-production/0001/retail-photography-website-blog-store-wfc-voice-incoming-call-ec50-web-1280x270.jpg&quot;) no-repeat;\"></div>\n                           <p class=\"blog-timestamp\"> </p>\n                           <h3 class=\"blog-title\">\n                              <div class=\"clamp-lines \">\n                                 <div>Blog | Zebra</div>\n                              </div>\n                           </h3>\n                           <span class=\"blog-description\">\n                              <div class=\"clamp-lines \">\n                                 <div>Our blog is the go-to industry resource for thought provoking content from across ...</div>\n                              </div>\n                           </span>\n                        </a>\n                     </div>\n                     <div class=\"col-md-4 related-blog \">\n                        <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra.html\" target=\"_blank\" rel=\"noopener\">\n                           <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718309335::zebra2&quot;) no-repeat;\"></div>\n                           <p class=\"blog-timestamp\"> </p>\n                           <h3 class=\"blog-title\">\n                              <div class=\"clamp-lines \">\n                                 <div>About Zebra Technologies Corporation</div>\n                              </div>\n                           </h3>\n                           <span class=\"blog-description\">\n                              <div class=\"clamp-lines \">\n                                 <div>Gain a performance edge by intelligently connecting people, assets, and data with...</div>\n                              </div>\n                           </span>\n                        </a>\n                     </div>\n                     <div class=\"col-md-4 related-blog \">\n                        <a class=\"pointer\" target=\"_blank\" href=\"/r?evt=article_click&ns=smartapply&domain=zebra.com&n=https%3A%2F%2Fwww.zebra.com%2Fus%2Fen%2Fabout-zebra%2Fcompany-information%2Fcorporate-social-responsibility.html\" target=\"_blank\" rel=\"noopener\">\n                           <div class=\"blog-image\" role=\"img\" aria-label=\"\" style=\"background: url(&quot;https://static.vscdn.net/images/careers/demo/zebra-sandbox/1718397549::image3&quot;) no-repeat;\"></div>\n                           <p class=\"blog-timestamp\"> </p>\n                           <h3 class=\"blog-title\">\n                              <div class=\"clamp-lines \">\n                                 <div>Corporate Social Responsibility | Zebra</div>\n                              </div>\n                           </h3>\n                           <span class=\"blog-description\">\n                              <div class=\"clamp-lines \">\n                                 <div>Zebra's Corporate Social Responsibility (CSR) Program focuses on environmental, soci...</div>\n                              </div>\n                           </span>\n                        </a>\n                     </div>\n                  </div>\n                  <div data-index=\"1\" style=\"float: left; 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All Rights Reserved.</strong></span></h3><h3 style=\"text-align: center;\"> </h3><h3 style=\"text-align: center;\"><span style=\"color: #808080;\"><strong>Zebra is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by law.</strong></span></h3>"}, "custom_style": {"font": "https://fonts.googleapis.com/css?family=Poppins%7CVarela+Round&display=swap", "css": ".col-md-9.col-md-offset-2{padding-left:0px;}#eightfold-chatbot .open-chat-bot .chat-bot-title{ margin-right:30px!important;} #eightfold-chatbot .botui-actions-buttons-button.reset-button {\n    background-color: transparent!important; color: #146DA6!important;\n} .botui-actions-buttons-button.something-else {\n    background-color: white!important;\n} .jumbotron {\n    text-transform: capitalize!important;\n}.navbar-nav a{    color: white !important;}.navbar a {    font-size: 16px !important;}.navbar .navbar-brand {    padding-top: 5px;}.top-navigation .navbar-brand {    color: #fff; 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", "title": "Health & Well-Being", "icon": "fa-heartbeat"}, {"title": "Financial Future", "description": "Retirement benefits, Discounted Employee Stock Purchase Program and other resources to help you reach your long term financial goals.", "icon": "fa-piggy-bank"}, {"title": "Work-Life Balance", "description": "Paid time off and flexible work arrangements that allow you to integrate work and home.  Relax, recover, care for family members, honor personal commitments, and more. ", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion & Diversity", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee  Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis.  You can manage these notifications by selecting Manage Notifications from the email.  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Develops channel approaches and tools which will be used by others in similar situations. Development, management, and optimization of direct and indirect channels. Design of sales strategies and channel coverage. Business and Financial Impact - Responsible for revenue attainment, margins where appropriate, and personal expenses Relative Size and Scope - Average to high individual quota for business in like roles or strategic growth potential to be there within a year or two Types of Projects - Moderately complex deals with a few large, complex deals Strategic Impact for Zebra - High in near term; medium in mid-term Proven track record in developing and managing sales channels (distributors, resellers, system integrators, or marketplaces). Hands-on experience in building and scaling e-commerce businesses, including managing online sales channels and digital marketplaces. Background in B2B, ideally in technology, retail, or consumer goods. Experience in channel partner recruitment, onboarding, and enablement. Success in driving revenue growth through multi-channel strategies, including online and offline. Experience collaborating with cross-functional teams (marketing, operations, finance, logistics) to optimize sales performance. Demonstrated ability to design incentive programs and promotional campaigns for partners and e-commerce platforms. Knowledge of Zebra - Provides input into development of business products/services; understands and follows multi-business protocols Sales Skills - Develops and adapts advanced sales strategies to unique customer needs; creates customer partnerships Managerial Skills - Often leads others in their development; provides input to policies and practices Business Acumen - Develops business solutions and directly addresses financial issues resulting in profitable revenue growth for Zebra; able to coordinate and present complete, complex solutions that meet customer needs and beat competition Market/customer Knowledge - Acts as a resource to customers based on intimate knowledge of relevant industries and needs In-depth knowledge of marketplaces (Amazon, Mercado Libre, eBay, etc.). Experience in online sales growth strategies: pricing, promotions, SEO/SEM for e-commerce. Proven ability to integrate offline and online channels (omnichannel). Management of digital KPIs: conversion, traffic, ROI from digital campaigns. Negotiation and partner development Ability to build strategic alliances and joint business plans. Skilled in negotiating contracts, rebates, discounts, and incentive programs. Product management and channel marketing Definition of launch plans with partners. Execution of co-marketing campaigns. Product lifecycle management across online and offline channels. Analytics and commercial strategy Strong knowledge of sales data analysis and forecasting. Experience with CRM and analytics tools (Salesforce, HubSpot, Power BI, etc.). Ability to identify market opportunities and optimize profit margins. Bachelors or equivalent experience; advanced degree preferred 5-8 years of applicable work experience Uses advanced domain/solutions knowledge to competitive advantage Develops and adapts advanced sales strategies to unique customer needs; creates customer partnerships Often leads others in their development; provides input to policies and practices Strong knowledge of channel sales strategies and partner relationship management. Expertise in e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, Amazon, Mercado Libre, etc.). Solid understanding of digital marketing, online sales funnels, and customer acquisition. Excellent negotiation, communication, and presentation skills. Ability to analyze sales data, market trends, and channel performance metrics. Strong project management and organizational skills. Proficiency in CRM and ERP systems (e.g., Salesforce, HubSpot, SAP). Fluency in English and other relevant languages (depending on region). Proven experience in e-commerce (launching, scaling, and managing digital platforms). Background in technology, consumer goods, or retail industries is highly valued. Experience working with omnichannel strategies and sales digital transformation. Leadership of commercial teams and cross-functional collaboration. Advanced English proficiency for communication and negotiations.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343628133052", "isPrivate": false}, {"id": 343628112281, "name": "Supplies & RFID -Sales Dev Sr.", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1756055100, "t_create": 1755008220, "ats_job_id": "109828", "display_job_id": "109828", "type": "ATS", "id_locale": "109828-en", "job_description": "Knowledge/Expertise in Supplies and RFID Market Knowledge/Expertise in RFID solutions Technical Skills - Uses moderate domain/solutions knowledge Knowledge of Zebra - Utilizes solid understanding of all Products/Services in business Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Managerial Skills - Understands policies and practices related to role and shares ideas for improvement Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition Solution Complexity/Strategic Thinking Nature of Problems Solved - Solves routine problems of moderate complexity (e.g. verifying technical compatibility) at the customer level Role in Addressing Problems - Understands and resolves problems with support from technical resources Complexity of Solutions - Typically medium complexity (e.g. value proposition vs. competition), but may have some complex projects that require unique coordination of technical resources Freedom to Act Level of Guidance Works under general supervision. Makes decisions of moderate complexity that impact deliverables of projects; exercises judgment in approach, sometimes requiring and assessing tradeoffs Takes Direction From Group Manager and Directors Customer Interface Role - Acts independently or as a team lead for ad-hoc teams Level of Customer Contact - Buyers/decision makers for small and mid-sized deals and end users Main Level of Interaction - Responsible for influencing the customer to purchase moderate size projects Required Knowledge of Customer - Operational strategies for success and competitors Accountability Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses Relative Size and Scope - Moderate to average individual quota size for business and like roles Types of Projects Many transactions with some moderately complex deals Strategic Impact for Zebra - Medium/mid-term Bachelors or equivalent experience 2-5 years of applicable work experience Uses moderate domain/solutions knowledge Advanced English level Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Understands policies and practices related to role and shares ideas for improvement Master's degree Supplies expertise: Deep understanding of consumables (labels, ribbons, tags, etc.) and their compatibility with different devices. RFID technology: Knowledge of RFID tags, readers, printers, encoding processes, and relevant standards. Industry applications: Familiarity with vertical markets where supplies and RFID are used (retail, logistics, healthcare, manufacturing, etc.). Understanding of total cost of ownership and how consumables impact it.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343628112281", "isPrivate": false}, {"id": 343627450617, "name": "Manager Program Management", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Engineering", "business_unit": "Sales", "t_update": 1757425920, "t_create": 1751461920, "ats_job_id": "109506", "display_job_id": "109506", "type": "ATS", "id_locale": "109506-en", "job_description": "Establishes best in class program management practices with the organization Provides functional Leadership of Program management teams with direct reports. Independently drives team growth and development plans and supports team development activities such as training, mentorships, and guiding growth opportunities. Executes on multiple moderate to large scope complex projects with cross-functional teams in multiple locations Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team. Responsible for all aspects of program planning and execution fully autonomously Organizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget. Owns regular meeting coordination, facilitation, and documentation of progress. Operates cross-functionally to identify and execute solutions to unclearly defined, complex, portfolio level challenges. Demonstrates ability to navigate complex problems and overcome ambiguity with limited manager oversight Balances scope, schedule, and budget considerations to ensure program and business objectives are achieved. Assumes self and team accountability for program success. Executes and enables strategic cross-functional improvements. Prepares and influentially present status updates and other deliverables to senior-level audiences Independently engages additional resources as needed to address obstacles/delays. Proactively provides recommendations for issue resolution and adjusts for delays/obstacles Establishes operational objectives and delegates assignments to achieve business results Demonstrates advanced knowledge of all PM techniques. Utilizes PM tools & techniques in scheduling & staffing plans with an understanding of task duration and dependencies. Develops comprehensive risk management plans. Demonstrates advanced knowledge of development processes and product launch scope and activities Identifies, recommends, and implements process improvements Bachelor's degree in [Engineering, Computer Science, Business] or a related field 10+ years' experience from program management role Experience in HW and SW program management -mandatory- Must have experience of software development processes, including and deploying systems into the market Experience with Agile/SCRUM/Waterfall methodologies required Demonstrated experience with leading program management teams Demonstrated strong influencing skills at varying levels, including C-suite Great communication and presenting skills Excellent in delegation and follow up Must have experience of software development processes, including and deploying systems into the market. Experience with Agile/SCRUM/Waterfall methodologies required. Master's degree Effective in presenting and communicating (verbal and written), and facilitating to peers, direct reports, and executive audiences. Experience in hardware/data products. Comfortable and experienced in delegating and requesting follow-up. Software development management. 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Diffuses upset customers Fully documents customer interactions in real-time Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments Identifies and escalates complex problems under direct supervision Works on a limited variety of problems of limited scope using defined procedures and practices Collaborates with fellow technicians and supervisor to solve problems Familiarizes self with new technologies, products and platforms Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred 1-3 years demonstrated working experience required Preferred Qualifications: Basic computer literacy with a working knowledge of the Microsoft Office Package Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers Demonstrates strong customer service and communication skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343628235014", "isPrivate": false}, {"id": 343628223222, "name": "Order Experience Representative, II", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Global Supply Chain and Repair", "t_update": 1756055340, "t_create": 1755538560, "ats_job_id": "109884", "display_job_id": "109884", "type": "ATS", "id_locale": "109884-en", "job_description": "Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements. May be assigned as primary contact / account representative for a key account / key customer. Meets or exceeds all departmental or individual metrics associated with performance against service level agreements. Graduate in Business Administration, International Relations, Minimum Work Experience (years): 1 - 2 years. Strong data entry skills with attention to detail and quality. Strong process adherence. Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook. Customer service values / orientation Solid knowledge of product and service order policies and processes Solid professional work behaviors (attendance, teamwork, time management). Strong communication skills (listening, providing clear and concise information, using proper language and communication channels. Customer Service & Communication Clear and professional verbal and written communication (English/Spanish bilingual is often a plus). Active listening and empathy when addressing customer needs. Ability to handle inquiries, complaints, and escalations politely and effectively. Ability to monitor the entire order-to-cash cycle and resolve discrepancies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343628223222", "isPrivate": false}, {"id": 343627676257, "name": "Lead Management, II", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Unknown", "t_update": 1757425980, "t_create": 1752756000, "ats_job_id": "109594", "display_job_id": "109594", "type": "ATS", "id_locale": "109594-en", "job_description": "Provides call handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks all transactions in the lead mgmt system Follow-up on campaigns, perform s teleprofiling and data verification calls as and when required by Regional Marketing Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy Promotes a positive image of product, technical skills and company commitment to provide quality customer service Ensures Zebra's sales resources and partners receive qualified and comprehensive leads Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules Provides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactions System training to Sales & Partners Qualified leads and support to Sales and Partners on lead management Quality and complete data in the system Reports for quality and lead generation metrics Pre-sale support to customers Active participation in system testing Outbound demand general call support as required Provides recommendations for newco lead management system and processes Create newco lead management, lead generation and follow-up processes BA/BS degree preferred or equivalent work experience 2-5 years experience in customer support, marketing or sales support Team worker Full professional proficiency in English Action oriented Customer focused Results driven Strong problem solving Excellent time and task management Ability to multitask CRM/PRM knowledge Excel/PowerPoint Strong communications skills both spoken and written, strong negotiation & selling skills Multilingual (EMEA) Awareness of regional and cultural differences Product portfolio and solutions knowledge Strong interpersonal and communication (written and verbal) skills Calm and confident telephone manner Customer Service Knowledge -Understanding of service flows, escalations, SLAs and customer feedback loops. Ability to generate reports Lead tracking Salesforce Clear and effective communication Strong ability to understand customer needs and pain points. Works well with cross-functional teams: Sales support, marketing) Experience in lead nurturing and customer retention. Customer journey mapping", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343627676257", "isPrivate": false}, {"id": 343635248306, "name": "Order Experience Representative, II", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Global Supply Chain and Repair", "t_update": 1757418060, "t_create": 1757346720, "ats_job_id": "110008", "display_job_id": "110008", "type": "ATS", "id_locale": "110008-en", "job_description": "Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing May be assigned as primary contact / account representative for a key account / key customer. Meets or exceeds all departmental or individual metrics associated with performance against service level agreements. Graduate in Business Administration, International Relations, Minimum Work Experience (years): 1 - 2 years. Strong data entry skills with attention to detail and quality. Strong process adherence. Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook. Customer service values / orientation Solid knowledge of product and service order policies and processes Solid professional work behaviors (attendance, teamwork, time management). Strong communication skills (listening, providing clear and concise information, using proper language and communication channels. Customer Service & Communication Clear and professional verbal and written communication (English/Spanish bilingual is often a plus). Active listening and empathy when addressing customer needs. Ability to handle inquiries, complaints, and escalations politely and effectively. Ability to monitor the entire order-to-cash cycle and resolve discrepancies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343635248306", "isPrivate": false}, {"id": 343628247474, "name": "Channel Partner Support Rep, II", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Unknown", "t_update": 1756416540, "t_create": 1755688260, "ats_job_id": "109900", "display_job_id": "109900", "type": "ATS", "id_locale": "109900-en", "job_description": "Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration. Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat. Collaborate with other internal teams to ensure non program related inquiries are directed/resolved as appropriate. Proactively engage partners to ensure annual compliance completed Works with partners to on- and off-board and understand the PartnerConnect program Assist partners with a variety of tool access and navigation. Deal Registration administration, vetting, processing, and issue troubleshooting/resolution. Influence Registration review and processing. Partner administrator account set up, tool access requests, partner account maintenance, contact management. Troubleshoot and resolve PartnerGateway log in issues experienced by partners. New partner application vetting, processing, onboarding. Works to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes. Active participation in system testing Reporting, management and delivery of ongoing program requirements BA/BS degree in relatable field or equivalent work experience. 1-2 years of experience in customer support and administration. Team player Action oriented Customer focused Results driven Strong problem solving Excellent time and task management CRM/PRM knowledge Excel/PowerPoint/Salesforce Channel program administration Awareness of regional and cultural differences Excellent written/verbal communications Calm and confident telephone manner Multitasking abilities Attention to detail and accuracy a must Ability to build and maintain relationships with channel partners Active listening and empathy to understand partner needs Ability to analyze partner concerns and provide effective solutions Conflict resolution and negotiation abilities Customer Service & Support: Providing prompt and efficient support to partners Managing partner inquiries via email, phone, and chat Ensuring a high level of partner satisfaction To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343628247474", "isPrivate": false}, {"id": 343628207081, "name": "People Shared Services Representative, II", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Human Resources", "business_unit": "Human Resources", "t_update": 1757705400, "t_create": 1755530340, "ats_job_id": "109882", "display_job_id": "109882", "type": "ATS", "id_locale": "109882-en", "job_description": "Serve as a first point-of-contact for current and former employees' questions on People Team (HR) policies and/or processes Maintain working knowledge of People Team (HR) processes to answer customers' questions Receive inquiries from employees through the People Service Center case management system Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems Alerts Senior People Team Service Members when there is confusion or absence of information to answer questions Works closely with the payroll and benefit departments and subject matter experts in the People Team to resolve employee problems Follow through to ensure that each case is fully resolved Utilizes the different HR systems such as ServiceNow, ADP, Oracle Cloud, Degreed to answer employee questions Documents all communication within the People Service Center's case management software application Pro-actively identify opportunities for processes, policies and procedures improvements and engagement with Senior People Service Members to drive the appropriate changes Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements Administer key People Team (HR) processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare the required documentation Assist People Team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process Provide rewards administration support for some company benefits programs Accurate and timely employee payroll data preparation for the required pay frequency (i.e., weekly, bi-weekly, monthly) Provide internal/external audit support, e.g., collection and preparation of supporting documents Drive consistent content management across the HR Function on the various internal HR tools (e.g., zConnect, SharePoint, etc.) Performs all work in accordance with established People Service Center standards Performs related work as assigned Requires a HS diploma or GED; degree a plus Minimum 2 year of previous experience in a customer or employee, facing environment preferred, serviceNow and HR experience Excellent verbal and written communication skills Team player Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person Ability to independently execute an action plan following documented policies and procedures Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points Ability to learn and navigate new software quickly Mandatory English Other languages: Portuguese, French. 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