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", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion, Belonging & Community", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "PersonalizationBar": {"hide_find_jobs_button": true}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "positions": [{"id": 343638067158, "name": "Technical Customer Support, I", "posting_name": "Technical Customer Support, I", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1773376860, "t_create": 1772724960, "ats_job_id": "111318", "display_job_id": "111318", "type": "ATS", "id_locale": "111318-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343638067158", "isPrivate": false}, {"id": 343637831779, "name": "Service Adoption Specialist, Senior", "posting_name": "Service Adoption Specialist, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1772533920, "t_create": 1771940460, "ats_job_id": "111230", "display_job_id": "111230", "type": "ATS", "id_locale": "111230-en", "job_description": "Working closely with the Service Adoption Manager, driving digital transformation and empowering customers through innovative self-service tools. Customer Engagement & Advocacy Promote and drive adoption of Zebra's Support Portals through targeted engagement with internal teams and stakeholders. Foster interdepartmental collaboration to optimize business processes and deliver innovative, customer-focused solutions. Serve as a champion for digitization, advocating its value through campaigns and initiatives. Collaborate with digital analysts to interpret customer feedback and prioritize improvements. Performance Measurement & Reporting Work with analytics teams to track performance metrics, focusing on channel shift and adoption trends. Provide data-driven recommendations through detailed reporting to inform strategic decision-making. Develop and facilitate training programs and webinars for internal teams and customers, highlighting the benefits and functionalities of digitization tools. Collaborate with cross-functional teams (DSO Team, Tech and Non-Tech, Business Operations Teams) to define AI-driven solutions. Support the communication of AI concepts, findings, and results to non-technical stakeholders. Design and deliver compelling digital content, including multimedia assets, to educate customers about digitalization tools. Lead internal and external marketing campaigns to position digitization as a value-driven product. o Bachelor's degree o 5 years o Previous Marketing and Communication background, with creative and digital design o Passionate about Digitization best practices, principles, concepts, and technologies o Very high attention to detail o Ability to work across all functional organizations as well as levels in the organization To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637831779", "isPrivate": false}, {"id": 343637747367, "name": "Field Service Technician, II, North Los Angeles, California", "posting_name": "Field Service Technician, II, North Los Angeles, California", "location": "Sacramento, California, United States", "locations": ["Sacramento, California, United States"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Global Supply Chain and Repair", "t_update": 1772820240, "t_create": 1771511400, "ats_job_id": "111181", "display_job_id": "111181", "type": "ATS", "id_locale": "111181-en", "job_description": "Provides onsite repair services of Zebra devices/solutions, according to service contract requirements. Consistently demonstrates positive customer interaction skills, responsiveness and actively listening Evaluates and validates customer service request information, repair history, and contract entitlements. Performs basic tasks associated with diagnosing and servicing Zebra devices or solutions - on an expanding subset of products or applications. This includes receiving/shipping parts or devices, reviewing customer service requests, basic troubleshooting, telephone diagnostic activities, physical/mechanical repairs, inspection, retrofits, firmware and software updates, , cleaning, testing and return to service, verifying operation of the device/solution in the customers environment. Keeps the customer and other stakeholders informed of status of service/repairs. Leverages experience and knowledge to accelerate troubleshooting and root cause identification. Learns and begins to apply basic product design principles (i.e. torque, tension, heat transfer, power, wireless, etc.) in troubleshooting, diagnosis and action plans. May provide basic operational/maintenance instruction to customer personnel Understands and manages against customer SLA's for all service calls including response time and service delivery requirements. Develops and demonstrates knowledge of contract entitlements for key accounts in assigned territories Participates in after hours/standby coverage rotation as assigned Manages parts inventory proactively to ensure availability to meet all SLA requirements Records work performed in the form of symptom codes and parts replacement reasons, using Zebra systems as required. Maintains logs on repair activities. Submits reports on service activity as required by management. Requests reports to be run and analyze data related to operational status (i.e. WIP status, hold reports, etc.). Develops the ability to see larger scale trends in terms of product failure modes and repeat repairs (i.e. customer application, design, parts, etc.) Records hours worked onsite and travel time/mileage per company policy Meets internal standards and applicable government or industry regulations for productivity, quality, and safety/compliance Practices 6s for the Field and other continuous improvement tools. Regularly contributes ideas and supports the implementation of continuous improvement action items Demonstrates consistent, compliant use of internal systems Develops an understanding of the cost components of the operation (i.e. materials, labor, supplies, etc.) Learns and demonstrates the ability to create work instructions, check sheets, or other process documentation May attend meetings or have interactions with the tech support, quality, engineering, or other groups to explain typical product failure modes Demonstrates basic calibration and maintenance tasks of the tools/equipment used in the operation. Keeps tools and testing equipment in good working order Develops and demonstrates expertise in repair tasks that require advanced skills (i.e. advanced soldering, board reflow, special downloading, etc.) Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! Must have reliable transportation with capability to carry spare parts inventory Must be able to work at height, from ladders up to 10 feet, and must be capable of operating and working from scissor or boom lift at height up to 60 feet. Lift certification preferred Driving records must be maintained that meets with Zebra's internal policies High School or equivalent Associates degree or certification strongly preferred Must be physically able to climb, bend, kneel, and lift and carry up to 50 lbs Must have good working knowledge of MS office Strong organizational, time management and communication skills Has or is willing to complete Weights & Measures certification Has or is willing to complete NET + certification Travel Requirements: 100% locally in assigned territory", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637747367", "isPrivate": false}, {"id": 343637075043, "name": "Supervisor Technical Support - Bilingual -Night Shift", "posting_name": "Supervisor Technical Support - Bilingual -Night Shift", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1772838240, "t_create": 1768950180, "ats_job_id": "110918", "display_job_id": "110918", "type": "ATS", "id_locale": "110918-en", "job_description": "Provides direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment Ensures resources maintain compliance with quality process and standards Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issues Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions Acts as an escalation point to analyze and interpret test information to resolve complex design-related problems Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters Identifies process improvement and verification activities; develops and applies technical and quality improvement techniques Associate Degree 8+ years of experience and 2 years as a leader Fluent level of English (written and verbal) as well as local language as applicable Prior supervisory or management experience preferred Background in technical support preferred Demonstrates strong customer service and communication skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637075043", "isPrivate": false}, {"id": 343636938123, "name": "Service Manager Managed Services", "posting_name": "Service Manager Managed Services", "location": "Brno, Czech Republic", "locations": ["Brno, Czech Republic"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1773405780, "t_create": 1767865620, "ats_job_id": "110813", "display_job_id": "110813", "type": "ATS", "id_locale": "110813-en", "job_description": "Collaborate with a team of service delivery professionals, including Service Desk Analysts, Incident and problem Managers, and Service Delivery Coordinators, providing guidance to ensure the highest level of performance. Develop and maintain strong relationships with key stakeholders, both internally and externally, to understand client requirements and expectations. serving as the primary point of contact for service delivery-related matters. Collaborate with internal stakeholders, including sales, operations, and technical teams, to ensure alignment and coordination of service delivery efforts. Define and implement service delivery strategies, policies, and procedures to ensure the efficient and effective delivery of services. Monitor service performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) and take corrective actions as necessary to address any issues or deviations. Conduct regular service reviews with clients to review performance, discuss service improvements, and identify opportunities for growth. Act as a point of escalation for complex service issues, working closely with technical and incident management teams to resolve incidents and minimize service disruptions. Champion a culture of continuous improvement within the service delivery team, driving initiatives to enhance processes, tools, and capabilities. Develop and deliver service performance reports and presentations for management and clients, highlighting achievements, challenges, and areas for improvement. Stay abreast of industry trends, best practices, and emerging technologies in service delivery management, and apply this knowledge to enhance service offerings. Mentor and coach team members to foster professional development and ensure high levels of performance and engagement. Preferred Work Experience (years): Minimum of 5 years of experience. Strong leadership skills to be able to lead a remote Excellent leadership and people management skills, with the ability to motivate and inspire team members to achieve goals and objectives. Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Solid analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues. Certification in IT service management (e.g., ITIL v4 Foundation, PMP, PRINCE2) is highly desirable. Experience working in a client-facing role and managing relationships with external stakeholders. Knowledge of cloud technologies, cybersecurity, and digital transformation initiatives is a plus Ability to travel", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636938123", "isPrivate": false}, {"id": 343637541761, "name": "Channel Partner Support Rep, II", "posting_name": "Channel Partner Support Rep, II", "location": "Sao Paulo, Brazil", "locations": ["Sao Paulo, Brazil"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1772838360, "t_create": 1770834840, "ats_job_id": "111114", "display_job_id": "111114", "type": "ATS", "id_locale": "111114-en", "job_description": "Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration. Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat. Collaborate with other internal teams to ensure non program related inquiries are directed/resolved as appropriate. Proactively engage partners to ensure annual compliance completed Works with partners to on- and off-board and understand the PartnerConnect program Assist partners with a variety of tool access and navigation. Deal Registration administration, vetting, processing, and issue troubleshooting/resolution. Influence Registration review and processing. Partner administrator account set up, tool access requests, partner account maintenance, contact management. Troubleshoot and resolve PartnerGateway log in issues experienced by partners. New partner application vetting, processing, onboarding. Works to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes. Active participation in system testing Reporting, management and delivery of ongoing program requirements BA/BS degree in relatable field or equivalent work experience. Preferred Work Experience : 1-2 years of experience in customer support and administration. CRM/PRM knowledge- Salesforce Fluent level of English (written and verbal) as well as local language as applicable Team player Action oriented Customer focused Results driven Strong problem solving Excellent time and task management CRM/PRM knowledge Excel/PowerPoint/Salesforce Channel program administration Awareness of regional and cultural differences Excellent written/verbal communications Calm and confident telephone manner Multitasking abilities Attention to detail and accuracy a must", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637541761", "isPrivate": false}, {"id": 343637540426, "name": "Pricing Support Rep, II", "posting_name": "Pricing Support Rep, II", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1772838360, "t_create": 1770829200, "ats_job_id": "111112", "display_job_id": "111112", "type": "ATS", "id_locale": "111112-en", "job_description": "Provides internal and external customers with exceptional service, by analyzing and assessing label applications and developing Zebra labeling solutions to meet customer demands. Establishes and maintains sales and customer service activities for assigned customers, including participating in the coordination of special needs and requests, product and tools training, generating and analyzing quote reports, and responding to internal and external customer needs. Analyzes media solutions, prepares and presents accurate competitive quotations, and provides regular follow-up on quotes and projects Participates and brings awareness to large volume quotations, order placement and sample testing Establishes and maintains sales and customer service relationships with assigned internal customer base in order to understand the business/product needs and requirements of their joint customers Works closely with analysts on high volume quotations to ensure competitiveness Analyzes and provides quotation reports to supplies account reps, field reps and management Works with and supports inside sales staff to obtain supplies sales objectives Serve as a liaison to assist account analysts, inside sales representatives, and sales managers at all levels to support the needs of Zebra's resellers and end users Provides technical product performance assistance to all Zebra Supplies customers by continually developing and maintaining expertise in media converting operations and barcode labeling applications Provide customer and prospect assistance when a sales representative is not available Works with the Client Care Group with account responsibilities by performing order processing and problem resolution needed to ensure high levels of customer satisfaction Interfaces with Supplies R&D, Supplies Product management, and Supplies Marketing on new product ideas, concepts and product specifications Assists in accurately maintaining Zebra's inventory programs Liaison for operations estimator team and documentation team Performs other duties as assigned High School diploma 1-2 years of customer service, sales, or sales support experience Strong interpersonal communications - written and verbal skills Fluent level of English (written and verbal) as well as local language as applicable Ability to work within a team and sales environment Solid organizational skills Working knowledge of Microsoft applications Microsoft Excel: Intermediate/Advanced experience preferred Technical aptitude, Ability to communicate technical information verbally and in written form Ability to work independently Demonstrated experience taking ownership and being proactive in customer interfacing positions preferred Experience processing orders or working in an ERP system preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637540426", "isPrivate": false}, {"id": 343638158760, "name": "Customer Success Mgr Commercial", "posting_name": "Customer Success Mgr Commercial", "location": "Bogota, Colombia", "locations": ["Bogota, Colombia"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1773339720, "t_create": 1773173940, "ats_job_id": "111357", "display_job_id": "111357", "type": "ATS", "id_locale": "111357-en", "job_description": "Ensures best practices are adopted for product use. Manage a list of strategic and top customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy. Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs. Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives. Ability to prioritize multiple and very different tasks on a daily basis. Analyze and resolve product adoption issues, escalate customer concerns and prodcut needs appropriately while working with the correct internal groups. Facilitate customer cadence calls, onsite and/or web trainings Management and other resources to drive continued ROI. Ensure customer environment is maximized to exceed value and expectations over time Deliver, document and referrence customer success stories to distinguish ZPA's Bachelor's degree required, Master's Degree or relevant Minimum of 5 years in a client-facing role such as Customer Success Manager, Technical Account Manager, or a related position within the B2B technology industry (SaaS, Hardware, or integrated solutions) Must be fluent in both English and Spanish (written and verbal) Strong knowledge of business challenges/enterprise landscape, team player, strong project management, organizational and communication, build strong internal and external relationships, strong mentor and leadership qualities Ability to speak at the Director and C-level", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343638158760", "isPrivate": false}, {"id": 343637165724, "name": "Senior Manager Customer Success AM 69/31", "posting_name": "Senior Manager Customer Success AM 69/31", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1773063600, "t_create": 1769694060, "ats_job_id": "111019", "display_job_id": "111019", "type": "ATS", "id_locale": "111019-en", "job_description": "Manages a team of Customer Success Managers who build post-sales relationships with customers to drive and increase adoption and utilization of company products. Manages identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention results. Strong client relationship skills and a focus on customer satisfaction Strong customer relationship management and account retention skills Deep understanding of the customer lifecycle (onboarding, adoption, renewal, expansion) Excellent communication and presentation abilities (verbal and written) Strategic thinking focused on long-term customer value and satisfaction Sales experience Proven experience in upselling and cross-selling to existing clients Ability to identify business opportunities and drive revenue growth Strong negotiation and closing skills Pipeline management and forecasting accuracy Experience collaborating with Sales teams to align goals and drive customer expansion Analytical skills are crucial so they can understand customer success metrics, interpret retention data. Good team player since they'll be in the middle ground between the sales team and the service team. Provide thought leadership as the Customer Success vision continues to evolve and help Facilitate and drive monthly executive cadence calls for assigned customers Leads the strategic development of the Customer Success function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Cross-functional collaboration with Sales, Product, Marketing, and Support teams Team leadership and mentoring (for senior or manager-level roles) Strong problem-solving and conflict-resolution abilities High adaptability in fast-paced and changing environments Bachelor's degree required, Master's Degree or relevant success Minimum of 5-10 years' work experience in leading customer and sales facing organizations Retail/CPG or Supply Chain experience preferred Ability to manage influence through persuasion, managers Advanced or fluent English (both written and spoken) Proficiency in CRM and Customer Success tools (Salesforce, Gainsight, HubSpot, or similar) Master's degree (MBA or similar) is a plus Customer Success or Account Management certifications Sales or negotiation training/certifications are an advantage Proven track record of achieving customer retention and expansion goals Experience managing enterprise or strategic accounts Background in SaaS, software, hardware, or industrial technology solutions preferred Experience collaborating with cross-functional teams (Sales, Product, Marketing, Technical Support) Portuguese is a plus Strong presentation and executive communication skills Strategic thinker with a consultative mindset Excellent interpersonal and relationship-building abilities Results-driven and customer-oriented attitude Ability to thrive in a dynamic, fast-paced environment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637165724", "isPrivate": false}, {"id": 343636664994, "name": "Director of Customer Success - Retail, Healthcare & Government (Remote/Hybrid Anywhere US)", "posting_name": "Director of Customer Success - Retail, Healthcare & Government (Remote/Hybrid Anywhere US)", "location": "Lincolnshire, Illinois, United States", "locations": ["Lincolnshire, Illinois, United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1773430020, "t_create": 1765582620, "ats_job_id": "110658", "display_job_id": "110658", "type": "ATS", "id_locale": "110658-en", "job_description": "Manages account coverage strategy to build a team of Customer Success Executives (high-touch) and Customer Success Specialists (low-touch) who serve as the primary point of contact for existing customers to ensure they are getting the level of service and expected ROI / value from their Zebra purchases. Works cross-functionally with sales, product business units and marketing to build value-engineering, commercial intelligence and product feedback to drive product roadmap and price to win. Ensures best practices are adopted for product use. Manage a team of Customer Success Managers and Customer Success Specialists to support customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy Create coverage model and staffing plan in conjunction with growth and regional sales AM / Specialists / Partner coverage models. Activate cross-functional collaboration framework for team to provide voice of the customer to drive key product quality, roadmap and operational process requirements to PLM/Eng and Service/Cloud Ops teams Set quota targets for CS Executive and Specialist teams including joint shared cross-sell/upsell targets with regional sales. Develop renewal/churn bookings and revenue targets for annual planning and provide regular monthly/quarterly financial forecast and outlooks to drive into regional sales and business unit updates. Manage OpEx budget including expected SIP attainment and T&L. Facilitate customer business and operations reviews and participate in success or calls to action plans as needed for key strategic customer retention. Provide commercial coaching and approve deals to ensure optimized price-to-win and GM attainment as well as manage commercial risk, non-standard T's & C's for renewals and crosssell/upsell. Create customer health score, call to action and success plan playbooks for use by the team. Partner with IT, Sales Ops and Customer Success Analytics leaders to optimize sales processes and drive maximum visibility of customer lifecycle and health scores through SFDC / Gainsight and other toolsets Bachelor's degree required 10 + years experience in a direct customer success capacity or a mix of sales and customer success Must have management experience with leading leaders and experience leading complex solutions teams Strong knowledge of business challenges / enterprise landscape specifically in the Retail vertical Must come from the technology industry Must be based in the US. Talent located near a Zebra office will be expected to work a hybrid (x3 days/week in office) schedule. Willing to consider remote accommodations for talent not located within driving distance to a Zebra office. 25% travel to be expected. Master's Degree or relevant experience preferred. Vertical experience in Healthcare and/or Government. Experience with both hardware and software solutions. Deep financial acumen and commercial skills. Proven organizational design and talent development capabilities. Demonstrated success building strong internal and external relationships, including collaboration, conflict management and negotiation / influence. Strong mentor and leadership qualities. 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