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", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion, Belonging & Community", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "PersonalizationBar": {"hide_find_jobs_button": true}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "positions": [{"id": 343637831779, "name": "Service Adoption Specialist, Senior", "posting_name": "Service Adoption Specialist, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1772533920, "t_create": 1771940460, "ats_job_id": "111230", "display_job_id": "111230", "type": "ATS", "id_locale": "111230-en", "job_description": "Working closely with the Service Adoption Manager, driving digital transformation and empowering customers through innovative self-service tools. Customer Engagement & Advocacy Promote and drive adoption of Zebra's Support Portals through targeted engagement with internal teams and stakeholders. Foster interdepartmental collaboration to optimize business processes and deliver innovative, customer-focused solutions. Serve as a champion for digitization, advocating its value through campaigns and initiatives. Collaborate with digital analysts to interpret customer feedback and prioritize improvements. Performance Measurement & Reporting Work with analytics teams to track performance metrics, focusing on channel shift and adoption trends. Provide data-driven recommendations through detailed reporting to inform strategic decision-making. Develop and facilitate training programs and webinars for internal teams and customers, highlighting the benefits and functionalities of digitization tools. Collaborate with cross-functional teams (DSO Team, Tech and Non-Tech, Business Operations Teams) to define AI-driven solutions. Support the communication of AI concepts, findings, and results to non-technical stakeholders. Design and deliver compelling digital content, including multimedia assets, to educate customers about digitalization tools. Lead internal and external marketing campaigns to position digitization as a value-driven product. o Bachelor's degree o 5 years o Previous Marketing and Communication background, with creative and digital design o Passionate about Digitization best practices, principles, concepts, and technologies o Very high attention to detail o Ability to work across all functional organizations as well as levels in the organization To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637831779", "isPrivate": false}, {"id": 343637747367, "name": "Field Service Technician, II, North Los Angeles, California", "posting_name": "Field Service Technician, II, North Los Angeles, California", "location": "Sacramento, California, United States", "locations": ["Sacramento, California, United States"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Global Supply Chain and Repair", "t_update": 1775231820, "t_create": 1771511400, "ats_job_id": "111181", "display_job_id": "111181", "type": "ATS", "id_locale": "111181-en", "job_description": "Provides onsite repair services of Zebra devices/solutions, according to service contract requirements. Consistently demonstrates positive customer interaction skills, responsiveness and actively listening Evaluates and validates customer service request information, repair history, and contract entitlements. Performs basic tasks associated with diagnosing and servicing Zebra devices or solutions - on an expanding subset of products or applications. This includes receiving/shipping parts or devices, reviewing customer service requests, basic troubleshooting, telephone diagnostic activities, physical/mechanical repairs, inspection, retrofits, firmware and software updates, , cleaning, testing and return to service, verifying operation of the device/solution in the customers environment. Keeps the customer and other stakeholders informed of status of service/repairs. Leverages experience and knowledge to accelerate troubleshooting and root cause identification. Learns and begins to apply basic product design principles (i.e. torque, tension, heat transfer, power, wireless, etc.) in troubleshooting, diagnosis and action plans. May provide basic operational/maintenance instruction to customer personnel Understands and manages against customer SLA's for all service calls including response time and service delivery requirements. Develops and demonstrates knowledge of contract entitlements for key accounts in assigned territories Participates in after hours/standby coverage rotation as assigned Manages parts inventory proactively to ensure availability to meet all SLA requirements Records work performed in the form of symptom codes and parts replacement reasons, using Zebra systems as required. Maintains logs on repair activities. Submits reports on service activity as required by management. Requests reports to be run and analyze data related to operational status (i.e. WIP status, hold reports, etc.). Develops the ability to see larger scale trends in terms of product failure modes and repeat repairs (i.e. customer application, design, parts, etc.) Records hours worked onsite and travel time/mileage per company policy Meets internal standards and applicable government or industry regulations for productivity, quality, and safety/compliance Practices 6s for the Field and other continuous improvement tools. Regularly contributes ideas and supports the implementation of continuous improvement action items Demonstrates consistent, compliant use of internal systems Develops an understanding of the cost components of the operation (i.e. materials, labor, supplies, etc.) Learns and demonstrates the ability to create work instructions, check sheets, or other process documentation May attend meetings or have interactions with the tech support, quality, engineering, or other groups to explain typical product failure modes Demonstrates basic calibration and maintenance tasks of the tools/equipment used in the operation. Keeps tools and testing equipment in good working order Develops and demonstrates expertise in repair tasks that require advanced skills (i.e. advanced soldering, board reflow, special downloading, etc.) Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! Must have reliable transportation with capability to carry spare parts inventory Must be able to work at height, from ladders up to 10 feet, and must be capable of operating and working from scissor or boom lift at height up to 60 feet. Lift certification preferred Driving records must be maintained that meets with Zebra's internal policies High School or equivalent Associates degree or certification strongly preferred Must be physically able to climb, bend, kneel, and lift and carry up to 50 lbs Must have good working knowledge of MS office Strong organizational, time management and communication skills Has or is willing to complete Weights & Measures certification Has or is willing to complete NET + certification Travel Requirements: 100% locally in assigned territory", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637747367", "isPrivate": false}, {"id": 343638273055, "name": "Technical Customer Support, Senior", "posting_name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1774961820, "t_create": 1773735420, "ats_job_id": "111403", "display_job_id": "111403", "type": "ATS", "id_locale": "111403-en", "job_description": "Troubleshoots and addresses highly complex issues as escalated by Bachelor's Degree or equivalent vocational qualification / experience 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343638273055", "isPrivate": false}, {"id": 343636864045, "name": "Technical Customer Support, Senior", "posting_name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1774961760, "t_create": 1767337500, "ats_job_id": "110752", "display_job_id": "110752", "type": "ATS", "id_locale": "110752-en", "job_description": "Troubleshoots and addresses highly complex issues as escalated by Bachelor's Degree or equivalent vocational qualification / experience 5-8 years of experience Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636864045", "isPrivate": false}, {"id": 343638273381, "name": "Technical Customer Support, Senior", "posting_name": "Technical Customer Support, Senior", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Sales", "t_update": 1774961760, "t_create": 1773735180, "ats_job_id": "111402", "display_job_id": "111402", "type": "ATS", "id_locale": "111402-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343638273381", "isPrivate": false}, {"id": 343638158760, "name": "Customer Success Mgr Commercial", "posting_name": "Customer Success Mgr Commercial", "location": "Bogota, Colombia", "locations": ["Bogota, Colombia"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1774645440, "t_create": 1773173940, "ats_job_id": "111357", "display_job_id": "111357", "type": "ATS", "id_locale": "111357-en", "job_description": "Ensures best practices are adopted for product use. Manage a list of strategic and top customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy. Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs. Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives. Ability to prioritize multiple and very different tasks on a daily basis. Analyze and resolve product adoption issues, escalate customer concerns and prodcut needs appropriately while working with the correct internal groups. Facilitate customer cadence calls, onsite and/or web trainings Management and other resources to drive continued ROI. Ensure customer environment is maximized to exceed value and expectations over time Deliver, document and referrence customer success stories to distinguish ZPA's Bachelor's degree required, Master's Degree or relevant Minimum of 5 years in a client-facing role such as Customer Success Manager, Technical Account Manager, or a related position within the B2B technology industry (SaaS, Hardware, or integrated solutions) Must be fluent in both English and Spanish (written and verbal) Strong knowledge of business challenges/enterprise landscape, team player, strong project management, organizational and communication, build strong internal and external relationships, strong mentor and leadership qualities Ability to speak at the Director and C-level", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343638158760", "isPrivate": false}, {"id": 343636664994, "name": "Director of Customer Success - Retail, Healthcare & Government (Remote/Hybrid Anywhere US)", "posting_name": "Director of Customer Success - Retail, Healthcare & Government (Remote/Hybrid Anywhere US)", "location": "Lincolnshire, Illinois, United States", "locations": ["Lincolnshire, Illinois, United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1775213100, "t_create": 1765582620, "ats_job_id": "110658", "display_job_id": "110658", "type": "ATS", "id_locale": "110658-en", "job_description": "Manages account coverage strategy to build a team of Customer Success Executives (high-touch) and Customer Success Specialists (low-touch) who serve as the primary point of contact for existing customers to ensure they are getting the level of service and expected ROI / value from their Zebra purchases. Works cross-functionally with sales, product business units and marketing to build value-engineering, commercial intelligence and product feedback to drive product roadmap and price to win. Ensures best practices are adopted for product use. Manage a team of Customer Success Managers and Customer Success Specialists to support customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy Create coverage model and staffing plan in conjunction with growth and regional sales AM / Specialists / Partner coverage models. Activate cross-functional collaboration framework for team to provide voice of the customer to drive key product quality, roadmap and operational process requirements to PLM/Eng and Service/Cloud Ops teams Set quota targets for CS Executive and Specialist teams including joint shared cross-sell/upsell targets with regional sales. Develop renewal/churn bookings and revenue targets for annual planning and provide regular monthly/quarterly financial forecast and outlooks to drive into regional sales and business unit updates. Manage OpEx budget including expected SIP attainment and T&L. Facilitate customer business and operations reviews and participate in success or calls to action plans as needed for key strategic customer retention. Provide commercial coaching and approve deals to ensure optimized price-to-win and GM attainment as well as manage commercial risk, non-standard T's & C's for renewals and crosssell/upsell. Create customer health score, call to action and success plan playbooks for use by the team. Partner with IT, Sales Ops and Customer Success Analytics leaders to optimize sales processes and drive maximum visibility of customer lifecycle and health scores through SFDC / Gainsight and other toolsets Bachelor's degree required 10 + years of recent experience in a direct customer success capacity 3 + years of people leadership experience within a customer success function to include experience leading leaders Strong knowledge of business challenges / enterprise landscape specifically in the Retail vertical Must come from the technology industry Must be based in the US. Talent located near a Zebra office will be expected to work a hybrid (x3 days/week in office) schedule. Willing to consider remote accommodations for talent not located within driving distance to a Zebra office. 25% travel to be expected. Master's Degree or relevant experience preferred. Vertical experience in Healthcare and/or Government. Experience with both hardware and software solutions. Deep financial acumen and commercial skills. Proven organizational design and talent development capabilities. Demonstrated success building strong internal and external relationships, including collaboration, conflict management and negotiation / influence. Strong mentor and leadership qualities. Executive communication skills and presence.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636664994", "isPrivate": false}, {"id": 343637165724, "name": "Senior Manager Customer Success AM 69/31", "posting_name": "Senior Manager Customer Success AM 69/31", "location": "Mexico City, Mexico", "locations": ["Mexico City, Mexico"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1774716360, "t_create": 1769694060, "ats_job_id": "111019", "display_job_id": "111019", "type": "ATS", "id_locale": "111019-en", "job_description": "Manages a team of Customer Success Managers who build post-sales relationships with customers to drive and increase adoption and utilization of company products. Manages identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention results. Strong client relationship skills and a focus on customer satisfaction Strong customer relationship management and account retention skills Deep understanding of the customer lifecycle (onboarding, adoption, renewal, expansion) Excellent communication and presentation abilities (verbal and written) Strategic thinking focused on long-term customer value and satisfaction Sales experience Proven experience in upselling and cross-selling to existing clients Ability to identify business opportunities and drive revenue growth Strong negotiation and closing skills Pipeline management and forecasting accuracy Experience collaborating with Sales teams to align goals and drive customer expansion Analytical skills are crucial so they can understand customer success metrics, interpret retention data. Good team player since they'll be in the middle ground between the sales team and the service team. Provide thought leadership as the Customer Success vision continues to evolve and help Facilitate and drive monthly executive cadence calls for assigned customers Leads the strategic development of the Customer Success function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Cross-functional collaboration with Sales, Product, Marketing, and Support teams Team leadership and mentoring (for senior or manager-level roles) Strong problem-solving and conflict-resolution abilities High adaptability in fast-paced and changing environments Bachelor's degree required, Master's Degree or relevant success Minimum of 5-10 years' work experience in leading customer and sales facing organizations Retail/CPG or Supply Chain experience preferred Ability to manage influence through persuasion, managers Advanced or fluent English (both written and spoken) Proficiency in CRM and Customer Success tools (Salesforce, Gainsight, HubSpot, or similar) Master's degree (MBA or similar) is a plus Customer Success or Account Management certifications Sales or negotiation training/certifications are an advantage Proven track record of achieving customer retention and expansion goals Experience managing enterprise or strategic accounts Background in SaaS, software, hardware, or industrial technology solutions preferred Experience collaborating with cross-functional teams (Sales, Product, Marketing, Technical Support) Portuguese is a plus Strong presentation and executive communication skills Strategic thinker with a consultative mindset Excellent interpersonal and relationship-building abilities Results-driven and customer-oriented attitude Ability to thrive in a dynamic, fast-paced environment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637165724", "isPrivate": false}, {"id": 343638370647, "name": "Government Customer Success Manager", "posting_name": "Government Customer Success Manager", "location": "Lincolnshire, Illinois, United States", "locations": ["Lincolnshire, Illinois, United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1775246580, "t_create": 1774020420, "ats_job_id": "111454", "display_job_id": "111454", "type": "ATS", "id_locale": "111454-en", "job_description": "Ensures best practices are adopted for product use while adhering to all government and agency-specific protocols. Manage a list of government clients on their post-sales journey, including kickoff, onboarding, adoption, renewals, and program advocacy. Meet and exceed KPIs pertaining to client adoption, contract renewal, and expansion opportunities. Own the client engagement process, from initial partnering to ongoing value delivery of the desired mission outcomes. Work cross-functionally on internal projects to support and drive the continued evolution of the solution to meet public sector requirements. Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives. Ability to prioritize multiple and very different tasks on a daily basis. Government clients may have very different use cases and specific needs; being able to stay organized and accomplish their goals is important to overall success. Analyze and resolve product adoption issues, escalate client concerns and product needs appropriately while working with the correct internal groups and adhering to established communication protocols. Facilitate client cadence calls, onsite and/or web trainings, ensuring compliance with all agency-specific security and access requirements. Drive quarterly steering committee agendas, partnering with sales, Executive Management, and other resources to drive continued mission value and ROI. Act as the voice of the client/agency and partner with them through their entire lifecycle. Ensure the client's environment is maximized to exceed value and expectations over time. Identify business process recommendations to accelerate adoption, retention, and value achievement while identifying and resolving risk, including compliance and security risks. Deliver, document, and reference program success and mission impact reports to distinguish ZPA's services and support future funding and program expansion. Partner with the Federal sales team to identify expansion opportunities within existing contract vehicles and new programs. Bachelor's degree required 5 + years' experience in B2B customer-facing account management, sales, customer success or an applicable position Experience working with customers in the government sector (FED and/or SLED) Must reside in the US with the ability to travel +/- 25% or as business dictates Must enjoy analyzing large data sets and working in Microsoft Excel Should possess strong knowledge of business challenges/enterprise landscape Must be highly collaborative with the proven ability to build strong internal and external relationships Demonstrated project management skills along with stellar organizational and communication skills Must possess an executive presence with the ability to speak at the Director and C-level", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343638370647", "isPrivate": false}, {"id": 343636425297, "name": "Order Experience Representative, II", "posting_name": "Order Experience Representative, II", "location": "Penang, Malaysia", "locations": ["Penang, Malaysia"], "hot": 0, "department": "Sales", "business_unit": "Global Supply Chain and Repair", "t_update": 1771569240, "t_create": 1763948640, "ats_job_id": "110484", "display_job_id": "110484", "type": "ATS", "id_locale": "110484-en", "job_description": "Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing May be assigned as primary contact / account representative for a key account / key customer. Meets or exceeds all departmental or individual metrics associated with performance against service level agreements. Minimum Work Experience (years): 1 - 2 years. Strong data entry skills with attention to detail and quality. Strong process adherence. Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook. Customer service values / orientation Solid knowledge of product and service order policies and processes Solid professional work behaviors (attendance, teamwork, time management). Strong communication skills (listening, providing clear and concise information, using proper language and communication channels. Position Specific Information Able to telework - Yes To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. 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